Quality Assurance Supervisor

Sysco Northeast Rdc; Laurel (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Control Supervisor to oversee product quality in a fast-paced environment. This role involves conducting daily walk-throughs, ensuring compliance with safety policies, and providing training to team members. The ideal candidate will possess strong problem-solving skills and the ability to motivate a team, contributing to the overall success of operations. Join a dynamic team where your contributions will directly impact product quality and safety standards, making a difference in the lives of customers and employees alike.

Qualifications

• 1 year of operations/warehouse experience in shipping and receiving perishable products.
• Ability to supervise and motivate hourly employees.

Responsibilities

• Conduct daily walk-throughs to check product quality and supervise direct reports.
• Ensure food safety policies are upheld and resolve quality issues.

Skills

Problem-solving

Supervision

Communication

Microsoft Office

Education

High School Diploma or equivalent

Associate degree in related discipline

Tools

Forklift

Electric pallet jack

Job description

JOB SUMMARY
This position conducts a daily walk-through of assigned coolers to check the quality of the product and identify any issues. Communicate quality issues to the buyer/receivers/management as needed to resolve quality issues.

RESPONSIBILITIES

• Conduct daily walk-through of assigned areas to check the work of direct reports and the quality of the product.
• Identify any quality issues and resolving accordingly.
• Ensure food safety policies are being upheld. Checking all workflows as needed.
• Communicate quality issues to buyers, managers, day warehouse, and receivers, as well as informing of any shortage and damage of product or poor quality of the product.
• Supervise and assist with the rework of all distressed/damaged products.
• Report all lost product or transfers to inventory manager.
• Provide training and feedback to direct reports as it relates to quality processes and company procedures.
• Ensure that safety procedures are being followed daily.
• Coaching and evaluation of employees as needed for safe work and policy compliance.
• Review the team’s congestion management processes (CMP) regularly to ensure they are on track to meet their goals.

QUALIFICATIONS
Education

• HS diploma or equivalent.
• Associate degree in related discipline preferred.

Experience

• 1-year operations/warehouse experience in shipping and receiving perishable product; and /or a combination of educations and industry experience.

Professional Skills

• Ability to solve problems independently and effectively articulate and communicate information.
• Able to supervise and motivate hourly employees.
• Good working knowledge of Microsoft Office applications.
• Experience using powered industrial equipment (forklift, electric pallet jack).

DECISION-MAKING AUTHORITY
Most important decisions made fully independently:

• Decide what to do with the product in regards to receiving, delivering to the customer, and/or spoilage.
• Coaching and training of employees

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

• Communicate all lost product or transfers to inventory manager or quality control manager.

ORGANIZATIONAL REPORTING

Supervisor Title

• Quality control manager

Position Reporting to this Role

• QA Associate