Quality Assurance Specialist - Mission Critical

IES Communications; Rayville (LA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Safety is Priority One

Competitive Pay

Company 401K plan with Employer Match

Company Paid Time Off

Company Paid Life Insurance

Medical Coverage including Prescripton

Dental and Vision Coverage

Disability Coverage

Insurance Discount Programs

Descripción de la vacante

IES is seeking a Quality Assurance Specialist to develop and deliver training for low‑voltage systems, creating curriculum and hands‑on learning paths for field teams. You will conduct field inspections, provide on‑site technical support, and partner with operations leadership to drive continuous improvement across projects.

The role requires developing site‑specific quality plans, coaching staff, and ensuring adherence to customer specifications, with a focus on safety and effective learning

Formación

• Must have at least three years of training experience.
• Five+ years in leadership or quality in telecom/electrical/construction fields preferred.
• BICSI-certified trainer preferred.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
• Must meet company driving standards.

Responsabilidades

• Develop, deliver, and reinforce trade-related instruction for proper installation, handling, and testing procedures.
• Lead development of site-specific Quality Plans and startup processes.
• Support First-of-Kind installations, execute inspections, and obtain customer approval.
• Manage scheduling, tracking, and completion of quality checklists in company platforms.
• Conduct daily field walks to identify quality issues and verify conformance with standards.
• Use weekly reports to communicate project health and escalate risks to leadership.
• Participate in or lead project walkthroughs with customers and leadership.
• Maintain high quality service by enforcing organizational standards.

Conocimientos

Training leadership

Quality assurance

Curriculum development

Verbal communication

MS Office

Educación

High School diploma or equivalent (required)

BICSI-certified trainer (preferred)

Herramientas

MS Project

Word

Excel

PowerPoint

Descripción del empleo

General Job Description

Job Summary:

The Quality Assurance Specialist (QAS) supports mission‑critical construction by developing, delivering, and maintaining trade‑specific training programs focused on low‑voltage systems. This role is responsible for creating comprehensive curriculum and skills‑based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on‑site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‑voltage scopes.

General Job Duties and Responsibilities

• Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching
• Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer‑specific platforms
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership
• Participate in or lead project walkthroughs with customers and IES leadership
• Maintain quality service by establishing and enforcing organizational standards
• Implement training processes and best practices that add value and improve business performance
• Maintain personal knowledge, training, and proficiency on installed products and course materials
• Work with the training team to design and implement new training programs and revise old programs
• Ensure a safe and pleasant learning environment for staff/students
• Other duties as assigned

Specific Qualifications

Physical and Mental Requirements

• Operate as a team member of management
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to work a non‑standard work schedule as required to provide job, team or individual‑specific training.
• For demonstration purposes, must be able to climb ladders, use hand and power tools, and lift 50 pounds.
• Must be self‑motivated, positive in approach, professional, and lead others to create, develop, implement, and review project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
• Must possess proven problem‑solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have proven high skill level in interpreting blueprints and other project documents, including but not limited to specifications, reporting, and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must possess the ability to learn and teach the Company and customer installation, handling, and testing specifications and procedures.

Education, Certification, License, and Skill Requirements

• Must possess a minimum of three (3) years of training experience or related role.
• Prefer a minimum of five (5) years of leadership or quality experience in telecommunications, electrical, or a related technical or construction field.
• Prefer a BICSI‑certified trainer.
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
• Must meet Company minimum driving standards.
• High School diploma or equivalent.
• Must be able to effectively use basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), and pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable shears, flush cutting pliers, multimeter, and rubber mallet (gray).
• Highly knowledgeable of materials, methods, and tools involved in the commercial construction industry.
• Ability to determine the kind of tools and equipment needed to do a job.
• Possess good knowledge of arithmetic, algebra, geometry, and their application.
• Maintain technical knowledge by attending educational workshops and reviewing publications.
• Working knowledge of construction processes (bid process, project management, delegation, financial, etc.).

English language proficiency, including the ability to speak, read, write, and understand English, is required. This is based on the requirement to communicate directly with customer(s) and other employees, to complete regular reporting both to management and to the customer, and to promote safety and efficient communication in the case of emergencies

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO & Affi

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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