Quality Assurance Specialist

verramobility; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Verra Mobility is seeking an attentive quality assurance specialist to re-review processed events and verify actions taken against client guidelines. This role focuses on improving throughput and accuracy, requiring meticulous attention to detail and strong collaboration with stakeholders.

You will perform QA checks, document errors, handle escalations, and participate in updates to manuals and software. Strong communication and problem-solving skills are essential for success.

Qualifications

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred.
• Learning client requirements and processing rules.
• Strong verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Dependability and ability to document/report.
• Professionalism and ability to work with different groups.
• Self-motivated, quality driven with attention to detail.
• Ability to multi-task, prioritize, and meet deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 and reporting databases.
• Ability to sit for long periods for data entry/event processing.

Responsibilities

• Perform quality checks on open and closed events against manuals/QA instruments and standards on active Business Operating Systems or Processing Platforms.
• Update and document errors related to QA metrics.
• Process escalated queues and record any errors.
• Participate in employee communication sessions for updates to manuals/laws/software.
• Other office/clerical duties as assigned.

Skills

Attention to detail

Quality assurance

O365 proficiency

Data analysis

Communication

Multi-tasking

Documentation

Meeting facilitation

Problem solving

Timely work

Education

No specific degree required

Tools

Office 365

Reporting databases

Job description

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values-Do What's Right, Lead with Grace, Win Together, and Own It-in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

This position involves re-reviewing processed events and assessing the accuracy of the action taken by the previous processors, with an intention to improve throughput to the client and the accuracy of that volume in alignment with the clients documented guidelines. Requires strong attention to detail, an ability to identify, document, and correct errors when appropriate, an ability to monitor for anomalies and trends, and an ability to review findings through facilitated calls with key stakeholders . This position reports within the Operations team and will report to the Event Processing Supervisor.

Essential Responsibilities:

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms.
• Update and document errors through reporting, related to findings related to QA metrics.
• Process escalated queues when needed and record any errors present.
• Participate in employee communication sessions, for updates to manuals/laws/software.
• Other office/clerical duties as assigned

Qualifications:

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred
• Working knowledge of processing rules and/or ability to learn client requirements.
• Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
• Strong problem-solving and analytical skills
• Dependability and demonstrated ability to document and report as needed
• Professionalism and the ability to work well with different groups
• Self-motivated, quality driven individual with a strong attention to detail.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite and reporting databases.
• Ability to sit for long periods of time for date entry/ event processing.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.