Quality Assurance/Process Improvement, Sr Specialist in Pomona

Energy Jobline ZR; Pomona (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Southern California Edison (SCE) seeks a Quality Assurance/Process Improvement, Sr Specialist to maintain accurate streetlight asset records, drive data-based decisions, and support billing accuracy for timely revenue. You will lead advanced analytics, audits, and cross‑functional process improvements to enhance data integrity and efficiency.

The role requires five+ years in analytics and process improvement, with a hybrid work arrangement reporting to a CA facility.

Qualifications

• Five or more years of experience with advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.

Responsibilities

• Performs quality assurance and business process improvement activities in support of SCE and delivers both analysis and reports utilizing best practice analytics methodologies.
• Conducts periodic audits to ensure compliance with standard operating procedures.
• Participates and provides input to the service level agreement (SLA) process.
• Utilizes data analytics and other tools to drive data-based decision making and advises on advanced data gathering and record maintenance.
• Identifies cost reduction opportunities across all facets of the business units.
• Performs independent evaluations and risk assessments of activities across the products development lifecycle.
• Identifies root causes and trends, builds complex reports, and presents key recommendations to management for critical decision making.
• Monitors and evaluates the effectiveness of quality control processes and makes recommendations for enhancements or modifications as needed.
• Acts as a key resource to Management and internal stakeholders regarding data sources, extraction methods and data interpretation.
• Acts as an SME for technical and process questions for various reports and performance metrics.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Skills

Advanced data analytics

Reporting

Process improvement

Quality assurance

Data interpretation

Education

Bachelor’s or Master’s degree in Business/Economics or related field

Tools

Data analytics tools

Planning functions

Work order management systems

Job description

Job DescriptionJoin the Clean Energy Revolution

Become aQuality Assurance/Process Improvement, Sr Specialistat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for maintaining accurate and up-to-date streetlight asset records, processing field-driven updates, and supporting billing accuracy to ensure timely and accurate revenue. The Senior Specialist also provides advanced system support and troubleshooting, develops reporting solutions, collaborates across multiple departments, and actively participates in continuous process improvement initiatives to enhance operational efficiency and data integrity.

As aQuality Assurance/Process Improvement, Sr Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Performs quality assurance and business process improvement activities in support of SCE and delivers both analysis and reports utilizing best practice analytics methodologies.
• Conducts periodic audits to ensure compliance with standard operating procedures.
• Participates and provides input to the service level agreement (SLA) process.
• Utilizes data analytics and other tools to drive data-based decision making and advises on advanced data gathering and record maintenance.
• Identifies cost reduction opportunities across all facets of the business units.
• Performs independent evaluations and risk assessments of activities across the products development lifecycle.
• Identifies root causes and trends, builds complex reports, and presents key recommendations to management for critical decision making.
• Monitors and evaluates the effectiveness of quality control processes and makes recommendations for enhancements or modifications as needed.
• Acts as a key resource to Management and internal stakeholders regarding data sources, extraction methods and data interpretation.
• Acts as an SME for technical and process questions for various reports and performance metrics.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience with advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.

Qualifications

• Bachelor's or Master's degree in Business, Economics, or a related field.
• Demonstrated knowledge and experience managing streetlight assets and related business processes.
• Experience with planning functions, work order management, and operational workflow processes.
• Proven ability to identify, develop, and implement process improvement initiatives that drive efficiency and enhance customer service.
• Strong analytical skills with experience in data analysis, reporting, performance metrics, and business insights to support operational decision-making.

Additional Information

• This position’s work mode ishybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• The primary work location for this position is Pomona, CA.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [emailprotected] or [phone] and select option 2.