Quality Assurance Operation Technical Specialist

Actalent; Grand Rapids (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

Actalent in Grand Rapids, MI is seeking a Quality Assurance Operation Technical Specialist for on-site GMP support across multi-product manufacturing, fill and finish. You will work on deviation investigations, CAPAs, audits, and improvement initiatives, collaborating with Quality, Operations, Engineering, MSAT, and Project Management.

On-call support and technical documentation are required. The role requires a life sciences or engineering degree with 0–3 years of pharma experience and strong

Qualifications

• Bachelor’s degree in life sciences, engineering, or equivalent training and/or experience.
• Entry-level experience (0–3 years) in pharmaceutical manufacturing.
• Experience or strong understanding of GMP manufacturing operations.
• Proficiency in quality assurance and quality control principles in a pharmaceutical or GMP environment.
• Strong technical writing skills for documenting investigations, CAPAs, and quality records.
• Familiarity with regulatory expectations, including FDA-related requirements.
• Strong aptitude in root cause analysis and CAPA execution within a GMP environment.

Responsibilities

• Execute routine technical support activities for GMP manufacturing operations across multi-product manufacturing, fill, and finish facilities.
• Lead and participate in cross-functional deviation investigations to identify root causes and propose corrective and preventive actions.
• Develop, document, and implement CAPAs and AIs to address process deviations and improve manufacturing performance.
• Support audit preparation and audit activities by providing technical documentation, data, and explanations related to quality operations.
• Contribute to targeted innovation projects aimed at improving plant performance, process robustness, and overall operational efficiency.
• Collaborate with Quality, Operations, Continuous Improvement, Engineering, MSAT, and Project Management to align technical support with site objectives.
• Provide on-call technical support and perform site deviation analysis as needed to ensure timely resolution of issues.
• Prepare clear and accurate technical documentation, including investigation reports, CAPA records, and other quality-related documentation.
• Engage with subject matter experts on the manufacturing floor to gather information, validate findings, and ensure practical implementation of solutions.
• Support continuous improvement initiatives by applying root cause analysis and quality tools within a GMP environment.

Skills

GMP knowledge

Quality assurance concepts

Root cause analysis

CAPA execution

Education

Bachelor's degree in life sciences or engineering

Tools

Microsoft Word

Excel

Outlook

Job description

Job Title: Quality Assurance Operation Technical SpecialistJob Description

The Quality Assurance Operation Technical Specialist provides routine technical support for GMP manufacturing operations across multi-product manufacturing, fill, and finish facilities. This on-site role focuses on cross-functional deviation investigations, corrective and preventive actions (CAPAs), audit support, targeted innovations, and initiatives that enhance overall plant performance. The specialist collaborates closely with Quality, Operations, Continuous Improvement, Engineering, MSAT, and Project Management teams to support site objectives and must be able to work an on-call schedule to provide technical support and site deviation analysis when needed.

Responsibilities

• Execute routine technical support activities for GMP manufacturing operations across multi-product manufacturing, fill, and finish facilities.
• Lead and participate in cross-functional deviation investigations to identify root causes and propose effective corrective and preventive actions.
• Develop, document, and implement CAPAs and action items (AIs) to address process deviations and improve manufacturing performance.
• Support audit preparation and audit activities by providing technical documentation, data, and explanations related to quality operations.
• Contribute to targeted innovation projects aimed at improving plant performance, process robustness, and overall operational efficiency.
• Collaborate closely with Quality, Operations, Continuous Improvement, Engineering, MSAT, and Project Management to align technical support with site objectives.
• Provide on-call technical support and perform site deviation analysis as needed to ensure timely resolution of issues impacting manufacturing.
• Prepare clear and accurate technical documentation, including investigation reports, CAPA records, and other quality-related documentation.
• Engage with subject matter experts on the manufacturing floor to gather information, validate findings, and ensure practical implementation of solutions.
• Support continuous improvement initiatives by applying root cause analysis and quality tools within a GMP environment.

Essential Skills

• Bachelor’s degree in life sciences, engineering, or equivalent training and/or experience.
• Entry-level experience (0–3 years) in pharmaceutical manufacturing.
• Experience or strong understanding of GMP manufacturing operations.
• Proficiency in quality assurance and quality control principles in a pharmaceutical or GMP environment.
• Strong technical writing skills for documenting investigations, CAPAs, and quality records.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.
• Familiarity with the pharmaceutical industry and applicable regulatory expectations, including FDA-related requirements.
• Strong aptitude in root cause analysis and CAPA execution within a GMP environment.

Additional Skills & Qualifications

• Previous experience in a contract manufacturing organization (CMO) is preferred.
• Experience in sterile filling, manufacturing, and/or fill-finish environments is preferred.
• Exposure to or experience with LEAN or Six Sigma methodologies is a plus.
• Ability to work effectively in cross-functional teams, including Quality, Operations, Engineering, and Project Management.
• Strong communication skills to interact with subject matter experts and present technical findings clearly.
• Ability to manage on-call responsibilities and respond promptly to technical support needs and deviation analyses.

Work Environment

This is primarily an office-based position within GMP manufacturing facilities, with regular visits to the manufacturing floor to communicate directly with subject matter experts and observe processes. The role involves working closely with cross-functional teams in a structured, regulated environment focused on pharmaceutical manufacturing, fill, and finish operations. Standard business software tools such as Microsoft Word, Excel, and Outlook are used routinely. The position requires being on site and available for on-call technical support and deviation analysis as needed.

Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Sep 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.