Quality Assurance Officer QAO DHS Background Investigative Service

Kentech Consulting Inc; Miami (FL); On-site; USD 70,000 - 80,000; Full time

Job summary

An innovative company is on a mission to transform hiring decisions through advanced background investigations. As a Quality Assurance Officer, you'll play a crucial role in ensuring compliance and accuracy in reports, directly impacting the quality of services provided. This position offers the flexibility of nationwide remote work, allowing you to contribute to a vital mission while enjoying a work-life balance. Join a team that values growth, community partnerships, and excellence, and make a significant difference in the industry.

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Flexible work from home options

Qualifications

• 6+ years of experience in personnel security or background investigations.
• Bachelor’s degree required from an accredited institution.

Responsibilities

• Develop and maintain a comprehensive Quality Control Program.
• Ensure compliance with DHS policies and Federal Investigative Standards.
• Monitor performance metrics and recommend improvements.

Skills

Knowledge of background investigation policies and procedures

Project or process management

Quality Assurance background with data-driven analysis

Active or favorably adjudicated T5 or HT clearance

Education

Bachelor’s degree from an accredited college/university

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

To achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

• Customer Focused: We are customer focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.
  
  

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Location:

• Nationwide Remote with access to KENTECH’s DHS-cleared administrative office or approved remote/home office locations.
  
  

Position Summary:
The Quality Assurance Officer is responsible for implementing and maintaining the Quality Control Program for all background investigations under this contract. The QAO ensures that all Reports of Investigation (ROIs) meet DHS performance, accuracy, and compliance standards.

Key Responsibilities:

• Develop, implement, and maintain a comprehensive Quality Control Program.
  
  
• Ensure a two-tier review process for all ROIs.
  
  
• Monitor performance metrics, identify trends, and recommend improvements.
  
  
• Coordinate with PM, DPM, and investigators to resolve quality-related issues.
  
  
• Ensure compliance with DHS policies, Federal Investigative Standards (FIS), and Personnel Vetting Investigative Standards (INVS).
  
  

Minimum Qualifications:

• Experience: Minimum 6 years in personnel security investigations or background investigations.
  
  
• Education: Bachelor’s degree from an accredited college/university.
  
  
• Skills:
  
  
  • Knowledge of background investigation policies and procedures.
    
    
  • Project or process management experience.
    
    
  • Quality Assurance background with data-driven analysis skills.
    
    
  • Active or favorably adjudicated T5 or HT clearance.
    
    

Compensation:
Compensation will align with federal QA standards and clearance level.
Estimated Range: $70,000 – $80,000/year

Flexible work from home options available.