Quality Assurance Monitor

NORTH BAY REGIONAL CENTER; Santa Rosa (CA); On-site; USD 69,000 - 76,000; Full time

Job summary

North Bay Regional Center seeks a Quality Assurance Monitor to evaluate and monitor vendor services, including residential and day programs, under NBRC QA standards.

The role demands strong communication, incident review, and corrective action plan development; travel throughout Napa, Sonoma, and Solano counties is required.

Qualifications

• Master's Degree in education or related field plus two years' experience in the developmental disabilities field.
• Two years’ experience in a Regional Center with program evaluation and monitoring.
• Bachelor’s Degree with four years’ relevant experience may substitute for a Master’s.

Responsibilities

• Consultation, evaluation and monitoring of support services including transportation, day programs, day care, respite
• Provider training, review of program designs, facility reviews and follow up on investigations
• Develop corrective action plans and provide technical assistance

Education

Master's Degree in education, special education, social work or related field

Two years' experience after graduation in developmental disabilities including program evaluation and monitoring

Two years’ experience in a Regional Center involved with program evaluation and monitoring

Bachelor’s Degree in a related field and four years’ experience may substitute for a Master’s Degree

Job description

Salary Range

$69,360 to $76,488 with opportunities for 5% increases annually

Promoting Opportunities – Supporting Choices

Company Overview

At North Bay Regional Center, we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

Description

Salary Range

$69,360 to $76,488 with opportunities for 5% increases annually

Promoting Opportunities – Supporting Choices

Company Overview

At North Bay Regional Center, we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

Who We Serve

North Bay Regional Center provides advocacy, services, support and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.

North Bay Regional Center serves over 13,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and support needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.

Definition

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor works as part of the Quality Assurance Team and is responsible for monitoring and evaluating the regional center’s vendor service providers including residential, day program, supported living, professional and other vendor service providers. The Quality Assurance Monitor determines service provider compliance or non‑compliance with contracts, Title 17 California Code of Regulations, Home and Community Based Services Waiver (Medicaid Waiver) program requirements and NBRC Best Practices. The Quality Assurance Monitor is responsible for investigation of complaints and necessary follow-up; development of corrective action plans, technical assistance plans, vendor and staff training, analysis of special incident reports and implementation of NBRC’s Quality Assurance Plan.

Nature Of Work

The majority of duties are performed in the office and out in the community. The Quality Assurance Monitor must have reliable transportation and be able to travel locally and out-of-town regularly. This position requires travel throughout the 3-county service area. The ability to read, write and comprehend large amounts of written material, use the telephone and communicate via electronic mail is required on a daily basis. Excellent oral and written skills are essential, including the ability to clearly and firmly convey agency standards and policies; good teaching/training skills; ability to relate with persons of varying socioeconomic and educational levels; good problem-solving skills and ability to remain calm in situations of conflict.

Examples Of Work

The Quality Assurance Monitor is responsible for consultation, evaluation and monitoring of support services which may include transportation services, day programs, day care, respite, and infant stimulation. Responsibilities may include provider training, review of program designs, facility and program reviews and follow up on investigations of alleged program problems.

Requirements

MINIMUM EDUCATION AND EXPERIENCE:

• Completion of a Master's Degree in education, special education, social work or a related field. Two years' experience after graduation in the field of developmental disabilities including some experience in the area of program evaluation and monitoring.
• Two years’ experience in a position at a Regional Center involved with program evaluation and monitoring.
• A Bachelor’s Degree in a related field and four years’ experience in the above areas may substitute for a Master's Degree.
• Minimum qualifications may be waived depending on the agency need for specialized skills (such as language abilities).

Special Requirements

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