Quality Assurance Manager (Security, Parking, Janitorial)

Comstock Companies; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock is seeking a ParkX Quality Assurance Manager to conduct field audits across parking, security, and janitorial locations. You will verify service standards, staffing, procedures, and equipment performance while supporting customers and field teams in the field.

The role requires traveling between sites in a company vehicle, documenting findings, and escalating issues per ParkX procedures. The position emphasizes accuracy, integrity, and professional client interaction.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and ability to travel between locations.
• Strong customer service, communication, and observational skills.
• Ability to work independently with minimal supervision.
• Experience with parking systems, CCTV, email, and ticketing platforms.
• Must be credible, professional, and handle emergencies calmly.
• Willingness to work evenings, weekends, holidays, and other shifts.

Responsibilities

• Accesses and manages parking systems, including basic troubleshooting and updates.
• Monitors clock-ins, staffing, and attendance issues.
• Reviews security patrol activity and identifies irregular patterns.
• Escalates emergencies and operational issues per procedures.
• Conducts scheduled and unscheduled audits of ParkX locations.
• Travels between locations in a ParkX vehicle to complete inspections.
• Completes audits, reports, photos, and supporting docs accurately and on time.
• Verifies employee presence, uniform compliance, and adherence to responsibilities.
• Evaluates site conditions for cleanliness, safety, and operational standards.
• Tests parking equipment and intercom systems for proper functionality.
• Performs basic troubleshooting and corrective actions as trained.
• Inspects facilities for cleanliness, maintenance, and safety hazards.
• Evaluates security post presence, professionalism, and compliance.
• Audits janitorial operations and evaluates cleanliness and supplies.
• Performs light cleaning and immediate issue resolution when safe.
• Communicates concerns to management and stakeholders.
• Escalates urgent safety or client-related matters as needed.
• Maintains detailed records of audits and actions.
• Represents ParkX professionally in calls, field, and on vehicles.

Skills

Attention to detail

Customer service

Communication skills

Independent work

Multitasking

Education

High School Diploma or Equivalent

Job description

Job Overview

ParkX Quality Assurance Manager supports conducts field audits of ParkX-managed parking, security, and janitorial locations. This position completes field-based inspections to ensure ParkX service standards, staffing requirements, operational procedures, and equipment performance expectations are consistently met. The ParkX Location Auditor provides direct operational support to customers, clients, and field personnel while serving as ParkX’s eyes and ears in the field. This role helps identify service deficiencies, equipment failures, staffing concerns, safety hazards, and cleanliness issues before they become larger operational, customer service, or client satisfaction concerns.

Job Overview

ParkX Quality Assurance Manager supports conducts field audits of ParkX-managed parking, security, and janitorial locations. This position completes field-based inspections to ensure ParkX service standards, staffing requirements, operational procedures, and equipment performance expectations are consistently met. The ParkX Location Auditor provides direct operational support to customers, clients, and field personnel while serving as ParkX’s eyes and ears in the field. This role helps identify service deficiencies, equipment failures, staffing concerns, safety hazards, and cleanliness issues before they become larger operational, customer service, or client satisfaction concerns.

Responsibilities

• Accesses and manages parking systems as authorized, including basic troubleshooting, remote equipment support, and system updates.
• Monitors employee clock-ins and reports attendance issues, staffing shortages, late arrivals, and missed shifts.
• Reviews security patrol checkpoint activity and identifies missed patrols, incomplete activity, or irregular checkpoint patterns.
• Escalates emergency situations, critical incidents, and operational issues according to ParkX procedures.
• Conducts scheduled and unannounced audits of assigned ParkX-managed parking, security, and janitorial locations.
• Travels between locations in a marked ParkX vehicle to complete assigned inspections and audits.
• Completes checkpoint scans, audit checklists, reports, photographs, and supporting documentation accurately and on time.
• Verifies employee presence, uniform compliance, professionalism, and adherence to assigned responsibilities.
• Evaluates site conditions and identifies deficiencies related to cleanliness, safety, security, equipment functionality, customer experience, and operational standards.
• Tests parking equipment, including gates, pay stations, ticket dispensers, validators, card readers, access control devices, signage, and customer-facing systems.
• Tests intercom systems to verify functionality and proper communication with the ParkX call center.
• Perform basic troubleshooting, equipment resets, paper replacement, and other approved corrective actions when authorized and trained.
• Conducts inspections of parking facilities to identify cleanliness concerns, maintenance issues, safety hazards, damaged equipment, or operational deficiencies.
• Evaluates security locations for officer presence, post compliance, professionalism, and adherence to site requirements.
• Identifies and documents security concerns, including unsecured areas, poor lighting, vandalism, suspicious activity, property damage, and safety hazards.
• Audits janitorial operations by inspecting common areas, restrooms, lobbies, stairwells, elevators, exterior areas, and other assigned spaces.
• Evaluates cleanliness standards, supply levels, trash removal, floor conditions, restroom conditions, and overall property presentation.
• Performs light spot cleaning, minor corrective actions, or immediate issue resolution when safe, practical, and authorized.
• Communicates operational concerns and service deficiencies to management and appropriate stakeholders.
• Escalates urgent matters involving safety, security, customer access, equipment failures, staffing shortages, revenue impact, or client concerns.
• Maintains detailed and accurate records of all audits, observations, corrective actions, and follow-up items.
• Represents ParkX professionally in the call center, in the field, and while operating company vehicles.
• Ensures compliance with company policies, procedures, operational standards, and client requirements.
• Handles issues independently while exercising sound judgment and escalating major concerns appropriately.
• Is available to work evenings, weekends, holidays, and other shifts as required.
• Performs other duties as assigned.
  

Qualifications

• High School Diploma or Equivalent.
• Prior customer service, call center, parking, security, janitorial, operations, or field inspection experience preferred.
• Valid driver’s license without major violations.
• Ability to safely operate a company vehicle and travel between assigned locations.
• Strong customer service and communication skills.
• Strong attention to detail and observational skills.
• Ability to work independently with minimal supervision.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Comfortable using computers, mobile devices, parking systems, CCTV systems, email, and ticketing platforms.
• Ability to accurately document findings and prepare professional reports.
• Must be highly credible and trustworthy and operate with a high degree of integrity.
• Must hold oneself accountable and consistently demonstrate professionalism.
• Must maintain a positive attitude and commitment to customer service excellence.
• Ability to remain calm and professional during emergencies, difficult customer interactions, and high-volume periods.
• Strong verbal and written communication skills.
• Ability to establish productive working relationships with customers, clients, staff, vendors, and management.
  

Core Competencies

• Strategic Growth & Portfolio Expansion
• Financial Modeling & Underwriting
• Proposal Development & Contract Negotiation
• Client Relationship Management
• Market Analysis & Business Strategy
• Adaptability & Flexibility
• Cross-Functional Collaboration
• Leadership & Accountability
  

Benefits

Compensation:

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
  

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
  

Employee Perks (to name a few)

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration
  

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled. At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate. You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Virginia Compensation Range: $60,000 USD - $65,000 USD