Quality Assurance Manager

Egreenservices; San Francisco (CA); Hybrid; USD 182,000 - 259,000; Full time

Benefits offered by this job

Wellness budget

Retirement matching

Clear milestones for advancement

Job summary

Civic Innovation Lab in San Francisco, CA seeks a Quality Assurance Manager. Hybrid work model with substantial ownership of testing strategy, automation, and cross-functional collaboration.

The role emphasizes hands-on delivery, leadership, and the ability to drive quality across multiple teams. We value 7+ years of experience steering technology projects end to end, familiarity with the San Francisco market, and a track record of shipping reliable software.

Qualifications

• 7+ years leading tech projects end to end.
• Experience with QA tooling and automation frameworks.
• Strong knowledge of CI/CD and software quality practices.
• Proven ability to align product and engineering goals.

Responsibilities

• Scale Jest services from pilot to CA-wide rollout.
• Transfer qTest runbooks for on-call readiness.
• Negotiate tradeoffs with product under tight timelines.
• Patch cross-functional dependencies to prevent incidents.
• Decide when to buy Sauce Labs vs build locally.

Skills

End-to-end tech leadership

QA leadership

Cross-functional collaboration

Hands-on testing

Jest

qTest

Karate

JMeter

Sauce Labs

Tools

Jest

qTest

Karate

JMeter

Sauce Labs

Job description

You can write Selenium that works or Accessibility Testing that lasts; our Quality Assurance Manager role at Civic Innovation Lab is for engineers who insist on both. Here's the long and short of it — Civic Innovation Lab pays $182,000 - $259,000, trusts your 7 years, and lets you own the technology call.

Key Responsibilities

• Scale Civic Innovation Lab's Jest services from San Francisco pilot to CA-wide rollout
• Hand off qTest runbooks so the next on-call at Civic Innovation Lab sleeps better
• Negotiate Karate tradeoffs with product when Civic Innovation Lab timelines and reality collide
• Keep Civic Innovation Lab's Cross-Functional Collaboration dependencies patched before the CVEs become incidents
• Decide when to buy Sauce Labs versus build it for Civic Innovation Lab's San Francisco, CA stack

What You'll Bring

• Proven follow-through, measured in shipped things rather than good intentions
• Familiarity with the San Francisco market and local technology landscape
• Hands-on technology experience that holds up to follow-up questions
• Manager fluency in Karate, with Accountability on your roadmap
• Hands-on experience with modern JMeter workflows and tooling
• 6 or more years steering technology projects end to end

Where most technology vendors automate the easy parts, Civic Innovation Lab tackles the hard ones, from a spirited-and-grounded headquarters in San Francisco, CA. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

We provide $182,000 - $259,000, a wellness budget, retirement matching, and clear milestones for moving up to the next manager.

Hiring is open and ongoing for this hybrid position in San Francisco.

The team in San Francisco, CA is one strong Quality Assurance Manager away from complete, and that could be you.