Quality Assurance Manager

CMC Energy Services; New Jersey; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading energy efficiency company in New Jersey is seeking a Quality Assurance Manager. This critical role involves overseeing quality control and safety initiatives, managing a team, and ensuring compliance with standards. The ideal candidate will have a strong background in quality assurance and safety management, along with excellent training and communication skills. Join us in empowering communities through energy efficiency and clean energy.

Qualifications

• Experience in quality assurance management.
• Strong understanding of OSHA compliance.
• Proven ability to manage and develop a team.

Responsibilities

• Act as primary contact for third-party evaluators.
• Manage and mentor direct reports to achieve program goals.
• Lead thorough inspections of work completed.

Skills

Quality control

Safety management

Training and coaching

Team management

Communication

Job description

Quality Assurance Manager page is loaded

Quality Assurance Manager

Apply locations New Jersey time type Full time posted on Posted 10 Days Ago job requisition id R-100071

Job Description:

This position is essential for providing quality assurance, training, and control services across all programs (Comfort Partners, PSE&G Home Weatherization, PSE&G QHEC/MF, ACE Home Weatherization and MF). PSE&G QHEC/MF and ACE MF are an addition to the responsibility of the QA department.

QA Manager will be responsible for all safety related initiatives and issues and will be the Safety Coordinator for the New Jersey location.

Responsibilities include:

1. Act as primary contact for third-party evaluators, providing documentation, reports and presence during on-site visits as needed. Serve as a liaison with external parties for all matters related to quality control.
2. Manage, coach and mentor direct reports to ensure staff is performing effectively and at their highest potential to achieve program goals and grow the organization. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work.
3. Act as primary contact for subcontractors, providing feedback, approval and coaching during calls and on-site visits as needed.
4. Communicate regularly with CMC Managers and Supervisors and subcontractors to discuss work performance, production and make suggestions for improvement. Provide scorecards with meaningful and actionable data to all subcontractors.
5. Train, coach and mentor quality control specialists, auditor and weatherization technicians as requested by field supervisors or as directed by management.
6. Ensure that work is conducted in compliance with OSHA and company safety procedures.
7. Implement and facilitate regular Quality Control training segments for program supervisors. Maintain rotating presence between field staff meetings.
8. Create, analyze and distribute regular reports for completed inspections and results as required. Provide qualitative and actionable information for program operations to guide and improve program results.
9. Lead a staff that will successfully perform thorough inspections of work completed to identify missed opportunities and develop actionable reports for corrective action plans to exceed quality standards. Ensure the required minimum numbers of on-site inspections are performed for each program and that all quality standards are met for each type of service inspected.
10. Maintain accurate records and documentation for all quality control activities including recording and reporting inspection metrics department wide. Ensures compliance from subcontractors.
11. Evaluate and develop improved techniques for quality control, safety and reliability. Provide regular updates and recommendations for process documentation in consultation with CMC management. Propose new ideas for process improvement to quality.
12. Continue to acquire benchmarking technical knowledge and stay current on latest program initiatives, policies, procedures and local code requirements. Develop advanced technical knowledge in energy efficiency and building science that allows position to be seen as a subject matter expert.
13. Develop training materials and deliver training/education to both field and office-based staff to improve overall service delivery of programs.
14. Meet regularly with Senior Program Manager, Program Managers, Associate Program Managers and program leadership team to discuss work performance, project status and procedural changes.
15. Investigate, document and resolve high priority customer service issues both on-site and remotely, as directed by the leadership.
16. Provide technical assistance and support to other office-based support staff when appropriate.
17. Provide quality control services to other energy programs and business units at CMC as directed by the program leadership.
18. Perform other duties as assigned.

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About Us

CMC Energy is a woman-owned business founded on the belief that empowering communities through energy efficiency and clean energy will create a more comfortable, affordable and equitable future for all.