Quality Assurance Manager

The Judge Group, INC.; Lafayette (IN); On-site; USD 90,000 - 110,000; Full time

Job summary

The Judge Group, INC. is seeking a Quality Manager to lead the QA department in a regulated food manufacturing facility in Greater Indianapolis, IN.

This role manages QA supervisors and labeling personnel, drives corrective actions, supports audits, and coordinates with an external sanitation provider; relocation assistance is provided.

The position offers a salary range of $90,000 to $110,000 plus bonus and benefits.

Qualifications

• Bachelor's degree and relevant professional experience preferred. Equivalent experience may be considered in lieu of a degree.
• Food safety certification preferred.
• Quality management system practitioner certification preferred.
• Must be available to work overtime, weekends, and holidays as required to support continuous operations.
• Strong leadership, interpersonal, and communication skills with the ability to build positive working relationships in a team-oriented environment.

Responsibilities

• Directly manage QA supervisors and labeling personnel; oversee hourly QA technicians.
• Investigate customer quality complaints, identify root causes, implement corrective actions.
• Monitor and report customer complaints to leadership; drive preventive action plans.
• Liaise with external sanitation provider; oversee cleaning schedules, program effectiveness, and invoices.
• Develop and monitor KPIs for food safety, quality, sanitation, and compliance.
• Support audits and ensure ongoing regulatory compliance and audit readiness.
• Report significant quality and regulatory matters to leadership with corrective actions.
• Manage creation, review, and approval of product specs and labeling per regulations.
• Maintain expert knowledge of applicable food safety and regulatory standards.
• Promote workplace safety and ensure compliance with policies and regulations.
• Develop and deliver food safety and quality training programs.
• Partner with cross-functional teams to strengthen food safety culture and improvements.

Job description

Title: Quality Manager

Location:Greater Indianapolis, IN *Relocation assistance provided!*

Salary:$90,000 - $110,000 +GreatBonus & Benefits package

Job Type: Direct Hire, Full time *Must be US Citizen OR green card holder*

Job Summary

The Quality Assurance (QA) Manager leads the Quality Assurance Department by managing QA supervisors and product specification/labeling personnel within a regulated food manufacturing environment. This role oversees quality auditing programs and execution of food safety and regulatory compliance activities by QA staff. The QA Manager supports the maintenance of product specifications, new product setup, labeling processes, and regulatory label approvals. The position also coordinates with external sanitation service providers and serves as the primary facility liaison for sanitation-related activities.

Key Responsibilities

• Directly manage QA supervisors and specification/labeling personnel, with indirect oversight of hourly QA technicians.


• Investigate customer quality complaints, identify root causes, implement corrective actions, and ensure timely resolution.


• Monitor, trend, and report customer complaints to leadership, identifying recurring issues and driving preventive action plans.


• Serve as the primary liaison with an external sanitation provider, overseeing sanitation activities including cleaning performance, sanitation schedules, program effectiveness, and invoice review.


• Develop and monitor key performance indicators (KPIs) related to food safety, quality, sanitation, and regulatory compliance.


• Support food safety and quality audits, ensuring ongoing compliance and organizational audit readiness.


• Report significant quality, food safety, and regulatory matters to operational and corporate leadership, ensuring effective communication of corrective actions, compliance status, and continuous improvement efforts.


• Manage the creation, review, and approval of product specifications and labeling to ensure compliance with applicable regulations, customer requirements, and product standards.


• Maintain expert-level knowledge of applicable food safety, quality, sanitation, and regulatory standards.


• Promote and support a strong culture of workplace safety by ensuring compliance with company policies, applicable regulations, and safe work practices.


• Develop and deliver food safety and quality training programs to ensure employee knowledge, compliance, and adherence to best practices.


• Partner with cross-functional teams to strengthen food safety culture, improve operational performance, and support continuous improvement and regulatory compliance initiatives.

Qualifications

• Bachelor's degree and relevant professional experience preferred. Equivalent experience may be considered in lieu of a degree.


• Food safety certification preferred.


• Quality management system practitioner certification preferred.


• Must be available to work overtime, weekends, and holidays as required to support continuous operations.


• Strong leadership, interpersonal, and communication skills with the ability to build positive working relationships in a team-oriented environment.

Other Duties

This job description is not intended to provide a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.