Quality Assurance Manager

Lonza; Bend (OR); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental and vision insurance

Relocation assistance

Comprehensive benefits package

Job summary

Lonza in Bend, Oregon seeks a QA Manager to lead the quality function for commercial products, ensuring compliance with cGMP and regulatory expectations while supporting launches and supply reliability.

You will lead quality systems, investigations, and cross-functional collaboration with regulatory, manufacturing and distribution teams to maintain product quality and customer satisfaction.

Qualifications

• 5+ years of experience in pharmaceutical Quality Assurance within a regulated environment.
• Strong communication and cross-functional leadership skills.
• Ability to balance compliance with business objectives and timelines.

Responsibilities

• Manage the timely release of commercial drug products and APIs, ensuring compliance with approved specifications and regulatory requirements.
• Serve as the primary Quality representative for commercial partners, distributors and key customer accounts.
• Review and negotiate quality agreements to support successful commercial operations.
• Oversee quality compliance across distribution, warehousing and third-party logistics providers.
• Lead investigations into product complaints, identify root causes and implement corrective actions.
• Partner with Regulatory Affairs to support changes, labeling updates and global regulatory commitments.
• Monitor quality metrics, support audits and inspections, and drive continuous improvement initiatives.

Skills

Quality Assurance

Pharma industry knowledge

Leadership

Education

Bachelor's degree in Pharmacy, Chemistry, Life Sciences or related field

Job description

The actual location of this job is in Bend, Oregon (USA). Relocation assistance is available for eligible candidates and their families, if needed.
Join our growing Quality team in Bend, Oregon as a QA Manager. In this leadership role, you will help ensure commercial pharmaceutical products meet regulatory requirements while supporting successful product launches, supply reliability, and customer satisfaction.
This is a fully site-based role. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.

What you will get

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• Medical, dental and vision insurance.
• Opportunities to influence commercial quality strategy and business decisions.
• Exposure to cross-functional leadership across manufacturing, supply chain and commercial teams.
• The full list of our global benefits can be found at https://www.lonza.com/careers/benefits.

What you will do

• Manage the timely release of commercial drug products and APIs, ensuring compliance with approved specifications and regulatory requirements.
• Serve as the primary Quality representative for commercial partners, distributors and key customer accounts.
• Review and negotiate quality agreements to support successful commercial operations.
• Oversee quality compliance across distribution, warehousing and third-party logistics providers.
• Lead investigations into product complaints, identify root causes and implement corrective actions.
• Partner with Regulatory Affairs to support changes, labeling updates and global regulatory commitments.
• Monitor quality metrics, support audits and inspections, and drive continuous improvement initiatives.

What we are looking for

• Bachelor's degree in Pharmacy, Chemistry, Life Sciences or a related field. Advanced qualifications are beneficial.
• At least five years of experience in pharmaceutical Quality Assurance within a regulated environment.
• Previous leadership or people management experience.
• Experience supporting commercial product launches or commercial pharmaceutical operations.
• Strong knowledge of pharmaceutical quality systems, cGMP requirements and regulatory expectations.
• Ability to balance compliance requirements with business objectives and delivery timelines.
• Excellent communication, stakeholder management and cross-functional leadership skills.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.