Quality Assurance Manager

Salvation Army Tucson; Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

The Salvation Army in Anchorage, AK seeks a Quality Assurance Manager to strengthen treatment outcomes by leading QA across outpatient and residential programs. You will ensure CARF/regulatory compliance, drive data collection and reporting, and train staff on new processes to improve care quality.

Responsibilities include CARF renewals, overseeing EHR/Intergy systems, and collaborating with program directors for audits and accreditation.

Qualifications

• Bachelor’s degree in behavioral sciences with QA/accreditation experience.
• 1 year of experience in substance abuse or human services encouraged.
• Knowledge of CARF standards and regulatory requirements.

Responsibilities

• Oversee QA for four programs and ensure regulatory compliance.
• Lead CARF renewal processes and prepare accreditation documents.
• Develop training materials and supervise staff on new processes.
• Capture and analyze outcome data; support data reporting.
• Manage EHR/Intergy systems and related staff training.
• Collaborate with program directors to prepare audits and reports.

Skills

Staff training

Process improvement

Documentation

Microsoft Office

Team collaboration

Time management

Driver's license

Background check

Education

Bachelor's Degree in Behavioral Sciences

Master's Degree preferred

Tools

Intergy

Intergy EHR

Microsoft Word

Excel

Outlook

AKAIMS

Job description

Location: Clitheroe Men's Residential Center
660 E 48th Ave
Anchorage, AK 99503, USA

General Statement: The Salvation Army is a branch part of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Scope of Position / Essential Functions

The Quality Assurance Manager maintains and enhances the agency’s treatment outcomes by evaluating and implementing systems to improve quality of care and efficiency. The manager ensures compliance with regulatory/licensing requirements such as CARF, city, state, and federal regulations. The manager works with staff to encourage continuous quality improvement to increase collection and reporting of outcome data, audits, verifies, and assures a quality clinical treatment environment of care. The manager develops a working knowledge of all clinical services and performs said services temporarily for quality assurance. Responsibilities include overseeing quality improvement for four programs within Clitheroe: Outpatient program, Men’s Residential program, Women’s Residential program, and DOC contract requirements which include the CIOP program, MATR/Psych. Ed programs, RSAT programs, and dual diagnosis programs within the correctional centers.

Education and Work Experience

• Bachelor’s Degree in the Behavioral Sciences with experience in quality assurance and accreditation preparedness; Master’s Degree in Social Sciences preferred.
• Knowledge of and/or 1 year experience in substance abuse or human services field.

Knowledge, Skills, and Abilities Required

• Experience developing and delivering training to staff and implementing new processes approved by management.
• Skilled in implementing and delivering the full range of substance abuse counseling services, from assessment to discharge, to monitor quality of services.
• Skilled in documenting processes, policies and procedures, and recommending methods that identify problems or inefficiencies.
• Knowledge and experience with general office equipment and proficiency in Microsoft Office products.
• Ability to develop cohesive and collaborative work relationships and work productively as a member of a team.
• Ability to organize time, juggle priorities, and implement problem‑solving strategies to move projects forward.
• Must possess an Alaska driver’s license and have clear driving and criminal history records.

Essential Functions

• Ensure staff are trained on new processes, regulatory expectations, job aids, document templates, and training manuals; available for early morning, evening, and some weekend shifts.
• Serve as on‑call manager for the facility on a rotational basis.
• Ensure data is consistently entered, collected, and reviewed regularly; collaborate with management to develop evaluation methods and provide outcome information.
• Become proficient in the use of AK AIMS for data reporting; assist in data gathering for outcome measurement using client surveys, follow‑up calls, and progress graphs.
• Under management direction, review processes from assessment to discharge and seek innovative ways to improve practices.
• Lead the CARF renewal process, ensuring documents are updated and compliant with CARF standards.
• Oversee the Electronic Health Records and Intergy Systems, interface with IT, and provide related training and competency testing.
• Review licensing/regulatory requirements and ensure processes support completion of required documentation; collaborate with Program Directors in accreditation, generate reports, and prepare staff for audits.
• Interview and recommend hires, terminations, promotions, and conduct evaluations of subordinate staff; assist in other staff interviews as needed.
• Resolve staff issues in a timely manner, involving upper management when necessary.
• Develop positive working relationships with all staff of The Salvation Army.
• Communicate program improvements, seek feedback, develop and implement training manuals for staff and clients.
• Provide QA presentations during staff meetings; participate in inter‑agency committees and task forces; attend weekly supervision meetings with the Social Services Program Director.
• Participate in preparation of periodic grant applications (new and renewal) to state agencies.
• Perform other related duties as assigned.

Software‑Related Skills

Intergy, Intergy EHR, Microsoft Word and Excel required; Outlook, integrated database applications such as AKAIMS, and ability to use new software programs with basic training.

Work Environment

The work environment is located in an office setting, with frequent in‑town travel to other Clitheroe locations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Skills

Must be able to understand, follow, and give both written and oral instructions, give presentations, and be comfortable with public speaking. Must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills

Must perform simple calculations and apply concepts such as ratios and percentages in practical situations.

Performance Skills

Must be creative, self‑motivated, organized, flexible, and possess leadership skills. Must complete the online course for Sacred Boundaries and pass the background check required by The Salvation Army.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, reach overhead; operate telephone; lift up to 25 pounds; access and produce information from a computer; understand written information. Qualified individuals may request adjustments to meet the physical requirements.

Acknowledgment of Religious Purposes of The Salvation Army

The employee acknowledges understanding of The Salvation Army’s religious purpose and status as a church and agrees that service conduct will not conflict with or undermine such religious programs.

Confidentiality Statement

The employee understands that all information is to be treated as highly confidential. Non‑compliance will result in disciplinary action.

Equal Employment Opportunity

The Salvation Army is an Equal Opportunity Employer and is committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity will apply to recruitment, hiring, training, promotion, salaries, compensation, transfers, and layoffs or termination.