Quality Assurance Lead - Personal Lines Underwriting

Tower Hill Insurance Group; Gainesville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life & Disability Insurance

401(k)

Health Savings Account

Paid time off & Holiday pay

Job summary

A leading insurance company in Florida is seeking a Quality Assurance Lead in Personal Lines Underwriting. This role involves conducting audits, analyzing performance data, and providing training to enhance underwriting practices. The ideal candidate has a Bachelor's degree and 3-5 years of relevant experience. The position offers competitive pay, benefits including a 401(k), and opportunities for career advancement. This is a full-time role suited for individuals committed to making a meaningful impact in the insurance industry.

Qualifications

• 3-5 years of experience in quality assurance or underwriting.
• Strong analytical skills to assess data and identify trends.
• Ability to train and coach staff effectively.

Responsibilities

• Conduct monthly quality assurance audits and ensure compliance.
• Analyze data to identify training opportunities.
• Present QA findings to leadership.
• Develop training aids and maintain QA documentation.

Skills

Quality assurance auditing

Data analysis

Coaching

Presentation skills

Education

Bachelor’s Degree or higher

Job description

Quality Assurance Lead – Personal Lines Underwriting

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Tower Hill Insurance Group has an exciting opportunity for a talented Quality Assurance Lead – Personal Lines Underwriting who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long‑term career in the insurance industry.

The Personal Lines Quality Assurance Lead works closely with Personal Lines Underwriting leadership and staff to provide quality assurance review of Personal Lines Underwriting handling task reviews and phone calls accordance with statutes, filed guidelines, philosophies and set forth by leadership and the company. By analyzing underwriting practices and outcomes, this position identifies areas for improvement and implements effective solutions to enhance operational efficiency and risk management. This role requires a combination of auditing, coaching, negotiation, and presentation skills to create a feedback loop to leadership on training and development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and conduct monthly required quality assurance (QA) audits, along with ad hoc requests, to ensure compliance and process consistency.
• Analyze data to identify additional development and/or training opportunities.
• Identify and recommend individualized performance coaching opportunities.
• Present findings and QA trend analyses to Personal Lines Underwriting department through monthly performance review meetings, highlighting results of identified opportunities for improvement.
• Meet with and provide coaching to staff on QA results and agree topics.
• Maintain and report QA audit outcomes in a timely manner to meet SOC 1 compliance requirements.
• Develop and maintain any quality assurance or best practices training aids.
• Update underwriting materials as needed.
• Review level of authority workflows as needed.
• Participate in outside audits of Underwriting processes. (i.e. PWC, Forvis, Reinsurers)

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3) years of relevant work experience.

EXPERIENCE

Minimum of three (3) to five (5) years of relevant work experience preferred.

CERTIFICATIONS

N/A

LICENSES

N/A

BENEFITS

• Medical
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well‑being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Referrals increase your chances of interviewing at Tower Hill Insurance Group by 2x.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Quality Assurance and Strategy/Planning

Industries: Insurance