Quality Assurance Lead: Audits & Compliance

Florida; Tallahassee (FL); On-site; USD 55,000 - 62,000; Full time

Job summary

The Agency for Persons with Disabilities in Florida is seeking a Quality Assurance (QA) Coordinator to strengthen accountability and compliance across APD operations. This role conducts audits, analyzes data, and reports findings to leadership, with travel to regional sites statewide.

A bachelor’s degree is preferred, with experience in auditing, policy interpretation, and customer service. The position reports to an APD office and is not telework.

Qualifications

• Experience analyzing program requirements and auditing data.
• Experience providing technical assistance and customer service.
• Experience evaluating the reliability and validity of reported data.
• Experience evaluating policies and procedures for compliance.
• Experience in customer service.
• Bachelor’s degree or higher preferred.

Responsibilities

• Conduct comprehensive internal quality assurance audits of APD programs and operations.
• Develop and implement standardized audit tools and schedules.
• Analyze audit findings to identify trends, risks, and improvement opportunities.
• Prepare concise written audit reports for leadership with root causes and actions.
• Provide recommendations to leadership on enhancements to procedures and controls.
• Collaborate with program areas to clarify expectations and support corrective action.
• Monitor follow-up actions and assess effectiveness of improvements.
• Stay current on state and federal requirements and best practices.

Skills

Auditing & data analysis

Policy interpretation

Customer service

Program requirements understanding

Education

Bachelor’s degree or higher

Tools

Microsoft Excel

MS Office Suite

Job description

The Agency for Persons with Disabilities in Florida is seeking a Quality Assurance (QA) Coordinator to strengthen accountability and compliance across APD operations. This role conducts audits, analyzes data, and reports findings to leadership, with travel to regional sites statewide.

A bachelor’s degree is preferred, with experience in auditing, policy interpretation, and customer service. The position reports to an APD office and is not telework.