Quality Assurance Engineer - (Orlando, FL)

Serco; Town of Florida (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer matching

Tuition reimbursement

Life and disability insurance

Paid time off & leave benefits

Parental leave

Job summary

Serco in Orlando, FL is seeking a Sr. Quality & Mission Assurance Engineer to lead QA/MA activities for the CNPS program. You will drive audits, reviews, RCCA, and supplier QA, while collaborating with agile teams to improve process and delivery.

The role requires 9+ years in QA/MA, DoD eligibility, and strong MS Office skills. On-site in Orlando; travel up to 10% may apply. Prior space systems experience is highly valued.

Qualifications

• Bachelor's degree in science or engineering required.
• Master's degree with 7+ years in QA/mission assurance preferred.
• Minimum 9 years of relevant experience in QA/mission assurance.
• Experience with Satellite Ground Systems or related space systems is required.
• Experience with ISO 9001/AS9100 Quality Management Systems.
• Ability to obtain DoD Secret clearance; US Citizenship required.

Responsibilities

• Lead quality processes for the program, including audits and reviews.
• Represent quality in baseline management activities and risk reviews.
• Collaborate with program management and Agile teams to drive process improvements.
• Perform documents, drawings, CDRLs, and supplier reviews for compliance.
• Conduct software quality reviews, witness tests, and demos; verify requirements.
• Generate quality plan and report quality metrics for the program.
• Support ROMB and risk reporting processes; manage RCCA actions.
• Identify and lead continuous improvement projects to boost quality, efficiency, and profitability.

Skills

DoD clearance

US Citizenship

Quality assurance

Mission assurance

Software quality assurance

RCCA (Root Cause & Corrective Action)

Agile/Scrum

Problem solving

Multitasking

Education

Bachelor's of Science degree

Master's degree + 7+ years experience

Tools

MS Word

MS PowerPoint

MS Excel

Job description

Position Description & Qualifications

Looking for a Sr. Quality & Mission Assurance Engineer at a place you can make an impact every day? Discover this great opportunity in our Orlando, FL location. Bring your expertise and collaborative skills to make an impact towards our military’s immersive mission and training solutions by discovering your new role supporting this critical mission.

Serco supports the U.S, Space Force for the Common Network Planning Software (CNPS) contract maintaining their defense work on ground satellite communication network.

As a successful candidate, you will provide Quality and Mission Assurance support for the CNPS Program. The QMA Engineer will have responsibility for ensuring product, process, and supplier requirements are met while achieving high levels of quality, customer satisfaction, program execution, and on-time delivery. The QMA Engineer will support all aspects of quality and mission assurance for the program.

In This Role You Will

• Lead all quality processes for the program (e.g., audits, independent reviews, quality planning, quality documentation, vendors, parts, program corrective action tracking/reporting, program reporting).
• Quality representation in program baseline management activities (e.g., Milestone Reviews (SRR, PDR, CDR, TRRs), CCB, peer reviews, code reviews, release planning, test witnessing).
• Be an active participant in Program Management and Agile Execution (e.g., Sprint Planning, Sprint Execution, Sprint Retrospectives, metrics, etc.) to include working with Scrum Master and program team on making process improvements.
• Perform documents, drawings, CDRLs, and supplier reviews to ensure compliance with requirements and standards.
• Perform Software Reviews, Witness Test, Demos and run verifications.
• Generate program quality plan and report program Quality Metrics (as applicable).
• Support in the Program Risk & Opportunity Management Board (ROMB) and processes (e.g., monthly risk meetings, monthly risk reporting, and PMRs).
• Perform Program & Supplier Root Cause and Corrective Action (RCCA) analysis and drive corrective actions to closure.
• Identify, lead, and participate in continuous improvement projects to improve quality, efficiency, customer satisfaction, and program profitability.

To Be Successful In This Role, You Will Have

• Ability to obtain and maintain a DoD Secret security clearance (Post-Employment)
• U.S Citizenship required
• A Bachelor's of Science degree
• Or a Master's degree with minimum 7 years of experience in a quality assurance, mission assurance, or related engineering role
• Minimum 9 years of experience in a quality assurance, mission assurance, or related engineering role
• Experience performing the duties of a quality assurance with Satellite Ground Systems
• Experience with Software Quality Assurance (familiar with Software development life cycle)
• Experience with ISO 9001/AS9100 Quality Management Systems environment
• Must be able to multi-task and quickly adapt to change when issues arise
• Strong background and expertise in Microsoft Word, Power Point, and Excel
• Demonstrated problem solving and decision-making skills
• Must be able to plan, organize, and establish priorities related to an assignment and the ability to work independently
• Strong interpersonal skills and the proven ability to work effectively and collaboratively with internal business/technical teams and external customers
• Experience with Root Cause Corrective Action
• Travel as required (minimal) up to 10%
• Must be able to work on-site in Orlando, Florida

Additional Desired Experience And Skills

• AGILE / SCRUM Master process experience & certification
• ASQ Certified Quality Engineer or ISO 9001/AS9100 Lead Auditor Trained/Certified
• Experience with System and Software Safety requirements evaluation for testability, ambiguity and consistency
• Familiar with Cyber Security Process

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].