Quality Assurance Engineer — Global Quality & Process Improvement

Delta Electronics (Americas) Ltd.; Plano (TX); On-site; USD 92,000 - 105,000; Full time

Job summary

Delta Electronics Americas is seeking a Quality Assurance Engineer to support product and process quality across incoming materials, production, and service. You will partner with Production, Engineering, Supply Chain, and global teams to ensure compliance and drive continuous improvement.

The role emphasizes root cause analysis, corrective actions, and QA audits in a manufacturing environment. Travel to APAC teams may be required.

Qualifications

• Bachelor’s degree in Engineering or related technical discipline.
• 1–3 years of quality assurance or related experience in electronics manufacturing.
• Experience in incoming, manufacturing, inspection, supplier or customer quality.
• Experience coordinating quality issues with cross-functional teams.
• Ability to interpret drawings, specifications, and quality requirements.
• Proficiency with Microsoft Office and quality systems.

Responsibilities

• Establish, maintain, and improve product and process quality standards, quality plans, inspection criteria, procedures, and work instructions.
• Support incoming material and supplier quality activities, including supplier qualification, incoming inspection, material nonconformance handling, supplier corrective actions, performance monitoring, and supplier audits.
• Support manufacturing quality assurance through line and process audits, process control verification, production issue resolution, line qualification, product transfer, and implementation of product or process changes.
• Perform or support in-process, final, outgoing, and special inspections in accordance with applicable requirements, including first article inspection, quality checklists, calibration, gauge R&R, and issue reporting.
• Identify, contain, document, and elevate nonconforming material or product; coordinate segregation, review, disposition, rework verification, and follow-up actions with the appropriate functions.
• Conduct or coordinate root cause analysis and failure analysis for supplier, production, inspection, field, customer, and returned-product issues, including test setup, evidence collection, and technical reporting as needed.
• Lead or support corrective and preventive actions using structured problem-solving methods such as root cause analysis, 5 Whys, fishbone diagrams, PDCA, and 8D to ensure effective closure and prevent recurrence.
• Support customer and service quality activities, including customer complaints, RMA processing, screening or rework coordination, quality reports, timely communication, and satisfactory issue closure.
• Monitor, analyse, and report quality data and KPIs, including defect rates, yield, supplier performance, RMA rate, complaint closure time, recurrence, cost of quality, and audit findings, to identify risks and improvement opportunities.
• Support quality management system and document control activities, including controlled records, procedures, work instructions, audit readiness, and compliance documentation.
• Participate in internal, supplier, customer, process, product, and quality system audits and support compliance with applicable ISO, UL, ESD, customer-specific, and third-party certification requirements.
• Support new product introduction, process reviews, FMEA, control plans, qualification activities, new line setup, product transfer, and engineering change implementation to ensure quality readiness.
• Coordinate quality activities and communicate findings, risks, status, and recommendations with Production, Engineering, Material Management, Supply Chain, Service, customers, suppliers, and global teams, including periodic meetings with Taiwan or other APAC teams outside normal business hours.
• Initiate containment and recommend the hold, release, or disposition of nonconforming material and product; escalate significant quality risks and recommend stopping or resuming production or shipment to Quality and Operations management.
• Drive risk reduction and continuous improvement across supplier, manufacturing, inspection, service, and quality system processes; perform additional duties assigned by management or customers and travel occasionally for audits, investigations, qualifications, or quality support.

Skills

Quality assurance

Incoming quality

Supplier quality

Process control

Problem solving

Data analysis

Communication

Documentation

Education

Bachelor's degree in Engineering or related field

Job description

Delta Electronics Americas is seeking a Quality Assurance Engineer to support product and process quality across incoming materials, production, and service. You will partner with Production, Engineering, Supply Chain, and global teams to ensure compliance and drive continuous improvement.

The role emphasizes root cause analysis, corrective actions, and QA audits in a manufacturing environment. Travel to APAC teams may be required.