Quality Assurance Engineer at Komatsu Chattanooga, TN

Komatsu; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401(k)

Employee time off

Disability benefits

Life insurance

Employee development programs

Job summary

Komatsu in Chattanooga, TN is seeking a Quality Assurance Engineer to identify and resolve quality-related issues in products. You'll work with suppliers and various departments to ensure high-quality outcomes in manufacturing. Key responsibilities include analyzing warranty claims and root-cause investigations, coordinating recalls, and providing inspection support. The position requires a BS in Engineering and proficiency in SAP and Microsoft tools. Benefits include health coverage, 401(k), and employee development programs.

Qualifications

• Ability to manage multiple tasks and develop improvement means.
• Occasional travel to distributor or supplier locations required.
• Must comply with all environmental, quality, and safety standards.

Responsibilities

• Review and summarize Field Campaigns and Parts & Service News.
• Research field data to confirm quality issues and facilitate action plans.
• Coordinate failed parts recalls and manage technical studies.

Skills

Quality control methods

Proficiency with SAP

Interpersonal skills

Effective communication

Education

BS in Engineering or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Quality Assurance Engineer – Komatsu, Chattanooga, TN (Onsite Position)

Job Overview

The key business reason for this position is to identify and reduce or eliminate quality‑related issues with CMO built products. The Quality Assurance Engineer serves as a liaison between suppliers, engineering, manufacturing, KLTD, etc., ensuring a high‑quality product is the final result of our manufacturing operation and end users. Core actions include collecting failure data from warranty claims, TSI/ETSI information, customer feedback, and summarizing this data to track failures, affected machine models, and lead the Juhin (Serious Quality) process to resolve issues effectively.

Key Job Responsibilities

• Review and summarize Field Campaigns (FCs) and Parts & Service News issued by KLTD; determine applicability for KAC, issue KAC versions, manage creation of internal PSNs for CMO products, and report monthly status of FCs.
• Register Juhins for failure issues that meet criteria; summarize failure data, coordinate root‑cause analysis, confirm corrective actions, and close issues.
• Research field data (warranty claims, TSI/ETSI, etc.) to confirm quality issues, quantify seriousness, and facilitate countermeasure action plans, coordinating with KLTD, mother plants, component plants, suppliers, and reducing future failures.
• Coordinate failed parts recalls, conduct technical studies, and manage failed parts analysis with suppliers, laboratories, and KLTD.
• Provide inspection support: test methods, inspection standards, acceptance criteria, and actual test execution.
• Coordinate new model start‑ups, document problems, hold meetings, oversee issues to closure, manage technical data for inspections, sign‑offs, and traceability documents for all CMO production machines.
• Review engineering changes as they are released and judge impact on QA documents.
• Other duties as assigned by manager.

Qualifications / Requirements

• BS in Engineering or equivalent (required); knowledge of quality control methods desired.
• Ability to manage multiple tasks, assess current situation, and develop improvement means.
• Proficiency with SAP, Microsoft Excel, Word, and PowerPoint (minimum).
• Proficiency in applying standards and practices; understanding of Komatsu Engineering Standards and drawings.
• Strong interpersonal skills; effective communication with management, staff, shop workers, suppliers, customers, and other Komatsu entities.
• Occasional travel to distributor or supplier locations, KAC locations, or Japan plants; proven leadership ability a plus.
• Must comply with all environmental, quality, and safety rules, practices, and standards.

Company Benefits

• Health benefits: medical, dental, vision, HSA, wellness programs, etc.
• 401(k), pension, and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, fostering a workforce reflective of our communities. Our core values—ambition, perseverance, collaboration, and authenticity—drive our commitment to diversity and inclusion, advancing sustainable future value together.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.