Quality Assurance & Customer Experience Associate Lafayette, LA

Kaizen Lab Inc.; Lafayette (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A growing e-commerce company is seeking a detail-oriented Quality Assurance & Customer Experience Associate to monitor order accuracy and improve customer satisfaction. Ideal candidates will have strong attention to detail, analytical skills, and a team-oriented attitude. Join a passionate team where your efforts directly impact customer happiness and company success.

Benefits

Opportunities for growth

Fun and passionate team environment

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to spot patterns, errors, or inefficiencies.
• Experience in e-commerce, order fulfillment, or customer service preferred.

Responsibilities

• Review and audit orders to ensure accuracy.
• Identify errors and process gaps, and document findings.
• Collaborate with teams to resolve issues quickly.

Skills

Attention to detail

Analytical mindset

Excellent communication

Problem-solving skills

Team-oriented attitude

Tools

Excel

Google Sheets

Job description

Location: Lafayette, LA (On-site)
Company: Golfballs.com

About Us:
At Golfballs.com, we take pride in delivering exceptional products and a smooth experience for every golfer we serve. We’re growing quickly and looking for a detail-oriented, proactive team member to help us ensure quality, consistency, and customer delight across our operations.

Position Overview

The Quality Assurance & Customer Experience Associate plays a key role in monitoring the accuracy and quality of orders, identifying process improvements, and helping create memorable experiences for our customers. This position bridges operations, fulfillment, and customer care — helping prevent costly errors while finding opportunities to enhance efficiency and delight our customers.

Key Responsibilities

• Review and audit high-priority or high-value orders to ensure accuracy, correct personalization, and proper shipment.
• Identify errors, process gaps, and recurring issues — document and communicate findings to relevant departments.
• Develop and recommend improvements or safeguards that reduce reprints, returns, and waste.
• Track and report on key quality metrics and cost-saving opportunities.
• Collaborate with fulfillment, customer service, and production teams to resolve issues quickly.
• Assist with “Surprise & Delight” customer initiatives — helping create special touches that enhance the overall experience.
• Maintain a proactive mindset focused on continuous improvement and customer satisfaction.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Analytical mindset with the ability to spot patterns, errors, or inefficiencies.
• Excellent communication and problem-solving skills.
• Experience in e-commerce, order fulfillment, or customer service preferred.
• Comfortable using spreadsheets and reporting tools (Excel, Google Sheets, etc.).
• Positive, team-oriented attitude and desire to help customers and colleagues succeed.

Why Join Golfballs.com?

• Be part of a fun, passionate team that values quality and innovation.
• Enjoy a hands-on role where your work directly impacts customer happiness and company success.
• Opportunities for growth in operations, quality control, and customer experience functions.