Quality Assurance Coordinator- Lenoir YDC

State of North Carolina; North Carolina; On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Referral bonus

Step pay plan

Full benefits

Job summary

The North Carolina Department of Public Safety, Division of Juvenile Justice and Delinquency Prevention, seeks a Youth Counselor to support court-involved youth. This full-time role reports to the Facility's Regional Manager and requires driving a state vehicle.

You will provide case management, coordinate programs, and assist with audits, investigations, and multidisciplinary teamwork.

Qualifications

• Bachelor’s degree and two years of experience working with the juvenile/family client population and/or related human services experience.
• Demonstrated knowledge of adolescent development and counseling.
• Ability to work with a multidisciplinary service team and diverse populations.

Responsibilities

• Serve as facility point of contact for peer review, policy compliance, and quality assurance.
• Oversee ERC late scans reports and propose improvements to management.
• Review NC-JOIN case notes for accuracy and maintain daily notes and confinement documentation.
• Coordinate community programs, volunteers, and special events.
• Assist with scheduling, equipment needs, and training setup for Facility Field Specialist roles.
• Prepare for audits/site visits and follow up on issues raised by juveniles.
• Review camera footage for policy compliance and best practices; suggest improvements.
• Assist with juvenile intakes, court appointments, and attorney contacts; maintain housing unit and demographics data in NC-JOIN.
• Coordinate interviews for investigations and manage scheduling of staff/juveniles.

Skills

Adolescent development

Counseling skills

Crisis intervention techniques

Experience with minority groups

Multidisciplinary service team

Education

Bachelor’s degree

Job description

Agency

Safety

Division

70000075 Dept of Public Safety

Job Classification Title

Youth Counselor (S)

Position Number

60002003

Grade

NC08

About Us

The Department of Public Safety’s mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description of Work

We are looking for candidates who have a passion for helping court-involved youth. We are Working Together to Strengthen North Carolina’s Youth and Families!

The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina’s youth, we welcome you to be part of the team.

The State of North Carolina provides work/life balance, a team-oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for you

Positions will report directly to the Facility assigned Regional Manager

Work Schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month.

Job Duties for this position require driving a state vehicle. A valid driver’s license must be obtained by hire date.

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
• Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc. plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, fun days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc)
• Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports.
• Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
• Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements
• Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc., serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Coordinates space and schedules employees and/or juveniles for interviews for investigations
• Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
• Assists with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.)
• Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
• Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
• Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $37,782-$66,120

This is a repost. Previous applicants are still under consideration and do not need to reapply.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application . Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• Demonstrated knowledge of adolescent development
• Demonstrated experience with counseling skills
• Demonstrated experience with crisis intervention techniques
• Demonstrated experience working with minority groups
• Demonstrated experience working with a multidisciplinary service team

Please note: You must be physically capable of applying the proper methods and procedures to physically restrain juveniles and defend self after being properly training by the department. The physical demands for this position will be discussed during the interview.

This job classification also qualifies for the employee Referral Bonus program. If you were referred to this job posting by a current DPS employee, and you are hired, that employee could qualify for a referral bonus.

NEW STEP PAY PLAN!

Youth Counselor’s** enjoy **annual salary increases with a step pay plan! Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor’s degree and 24 months of related experience or equivalent combination of education and experience (6 years)). Please list all work experience in order for you to receive maximum credit. This will help determine the correct salary and step for potential candidates. Candidates will only receive credit for experience documented on the state application. Once hired, your pay will continue to increase as you gain more related experience up to step 6 and you may also qualify for other promotional opportunities. There are many opportunities for promotional advancement within Juvenile Justice!

• Step 0- $41,558
• Step 1- $44,468
• Step 2- $47,137
• Step 3- $49,494
• Step 4- $51,473
• Step 5- $53,017
• Step 6- $54,078

Work Schedule:

This is a full-time position. These positions are required to work shift work and will vary depending on the need of the facilities. Must be able to work weekends, holidays and evenings.

Benefits:

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Transcripts

• Degrees and transcripts must be received from appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification : https://www.naces.org/members.

Military Experience

• Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:

NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the “National Standards to Prevent, Detect, and Respond to Prison Rape. Prea Hiring and Promotion Prohibitions. Selected applicants for positions which are subject to PREA will undergo a PREA-specific background check. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved, and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position-specific background checks.

If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept. of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor Certification.

Per NC General Statute 143B-1209.54, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.

Due to the volume of applications received, we are unable to provide information regarding the status of your application. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience;

or an equivalent combination of education and experience.

Necessary Special Qualifications Applicants for positions designated as Juvenile Justice Officers are subject to and must meet the hiring and training standards established by the North Carolina Criminal Justice Education and Training Standards Commission, by the statutory authority of GS 17C.

Selected applicant must attend and successfully complete and pass the Juvenile Justice Officer Basic Training certification program. The certification requires three weeks to complete and is comprised of classroom and physically demanding training. This training is carried out at regional training centers and requires consecutive overnight stays. In addition, the selected candidate must:

• Have or be able to obtain required documentation for certification as a Juvenile Justice Officer (i.e. a diploma).
• Pass a Criminal Background check
• Pass a Drug Screening test
• Pass a Psychological test
• Pass a Sexual Risk Screening test
• Pass a Physical (to include Vision and Hearing)
• Be a US citizen
• Be at least 20 years of age
• Have a valid driver’s license

Click here to learn more about the requirements for Juvenile Justice Officer & Juvenile Court Counselor Certification.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Watch This Video for Tips on Applying in Workday: