Quality Assurance Coordinator- Education Services

Abilities First, Inc.

City of Poughkeepsie (NY)

On-site

USD 36,000 - 39,000

Full time

10 hours ago

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Benefits offered by this job

Time to Recharge – Paid vacation, sick

Health & Wellness – Medical, dental, V

Plan for The Future – 401(k) with an

Level Up Your Skills– Tuition reim

Get Paid When You Need It – On Demand

Exclusive Extras – Employee discounts

Job summary

Abilities First, Inc. in New York seeks a Quality Assurance Coordinator for Educational Programs to oversee auditing and compliance across school/preschool services. You will implement regulatory-aligned protocols, monitor quality, and support administrators with orientation programs.

Responsibilities include internal audits, reporting findings, recommending corrective actions, and training staff. Travel to Dutchess County sites may be required, with a Monday–Friday schedule and 40 hours weekly.

Qualifications

Bachelor’s Degree in Human Services, Education or related field preferred.
Minimum 1 year of experience supporting individuals with developmental disabilities or special education.
Excellent analytical, verbal and written communication, and computer skills.
Must have a current NYS driver’s license, free of moving violations.

Responsibilities

Develop an understanding and maintain up to date knowledge of regulatory requirements of all agency State Oversight Agencies.
Create and implement an Educational Services audit protocol and compliance program.
Provide verbal and written feedback, completing written reports on findings.
Provide recommendations to programs based on outcomes and corrective action plans.
Assist in training staff and delivering curriculum topics to new and existing employees.
Communicate effectively with team members and families to ensure satisfaction with services.
Maintain confidentiality and adhere to ethical and legal standards.
Participate in committees and corporate compliance activities.

Skills

Analytical skills

Verbal communication

Written communication

Computer skills

Education

Bachelor's Degree in Human Services, Education or related field

Job description

Who We Are

For over 60 years, Abilities First, Inc. has been empowering individuals with developmental disabilities to live their most vibrant, independent lives. From early education to adulthood, our wide range of services—including preschool and school programs, day and residential habilitation, community connections, and employment services—are designed to uplift every individual’s unique strengths and dreams.

Description

Who We Are

We believe in the power of people—of every background, identity, and ability—to create change and build a more inclusive world. Abilities First is proud to be an equal opportunity employer and is welcoming and supportive of people of varying abilities, races, ethnicities, religions, socio-economic status, gender and gender identities. At Abilities First, you’ll join a mission-driven team that values collaboration, celebrates individuality, and is dedicated to meaningful work. If you're ready to turn your passion into purpose, we’d love to welcome you aboard

Who We Need

Abilities First is seeking a Quality Assurance Coordinator for Educational Programs. The QA Coordinator is responsible for monitoring overall service provision throughout Abilities First’s educational programs in accordance with agency philosophy and policy, Corporate Compliance Plan, and various state oversight agencies that monitor Abilities First. The primary focus of the Quality Assurance Coordinator for Educational programs is the creation and implementation of our auditing procedures in compliance with OCFS and NYSED requirements, with secondary responsibilities related to quality improvement throughout the school/preschool programs. The Quality Assurance Coordinator is responsible for assisting school administrators in developing quality on-site orientation programs and profession

Schedule: Monday through Friday, 40 hours per week based in offices located in Orange County with ability to travel to Dutchess County sites for training and as needed.

Pay Range: $26.25 - $28.25 per hour.

Responsibilities Include

Develop an understanding and maintain up to date knowledge of regulatory requirements of all agency State Oversight Agencies, including but not limited to OPWDD, NYSED, OCFS and OMH. Provide information and support to programs as needed to achieve compliance when there are changes.

Creates and implements an Educational Services audit protocol and compliance program that aligns with regulatory requirements as outlined by the appropriate state oversight agencies. Conducts internal audits of all designated programs as outlined Internal Audit Policy, monitoring program areas to ensure the needs of students are being met through meaningful activities and interactions as well as comply with State and Federal regulations and agency policy and procedure.

Provide verbal and written feedback to appropriate parties, completing written reports on findings.

Provide recommendations to programs based on outcomes, requests responses and plan of corrective actions when needed.

Works collaboratively with Quality Assurance team to triage any reports received and make recommendations, where applicable.

Assist in the review, documentation, and investigation of all allegations of abuse and neglect, reportable incidents, notable occurrences, Part 625 events and situations, and non- reportable incidents, adhering to all required timelines. For OPWDD events, this includes the use Incident Report and Management Application (“IRMA”) and the NYS Justice Center’s Web Submission of Investigation Reports (“WSIR”) application.

Will actively participate and present in committees including but not limited to local incident review for designated program(s) and incident review committee for the overall agency.

Takes an active role participating and presenting to the Corporate Compliance Committee.

Offer technical assistance and guidance to staff as well as follow-up monitoring activities at the location if indicated in order to improve quality of education and/or compliance issues.

Responds to reports of compliance concerns, referring to other responsible parties when necessary.

Assist with agency training by teaching designated curriculum topics to new and/or existing employees, either during orientation or during required refreshers.

Provide training to appropriate staff as identified in routine monitoring of program sites.

Communicate effectively with various team members to foster teamwork and a positive environment that meets the needs of the people we support.

Communicates effectively with individuals and their families to enhance relationships and ensure satisfaction with the services provided by the agency.

Maintains strict confidentiality of sensitive data and information obtained.

Adhere to agency Code of Legal and Ethical Behavior, which require all employees, consultants, board members, volunteers, and affiliates to perform their responsibilities according to ethical and legal standards with honesty, integrity, fairness, good faith and respect for others and the law.

Ensures all required trainings and certifications required are current, and seeks further support and training where needed.

Follows all agency policy and procedures and demonstrates continuous regard to personal safety and the safety of others.

Will incorporate core competency concepts of person-centered excellence by respecting people’s concerns and responding accordingly and will use “teachable moments” to assist people in understanding and exercising their rights.

Performs other appropriate job-related activities as requested by supervisor or as circumstances warrant.

Perks & Benefits

Time to Recharge – Paid vacation, personal, sick, and holidays

Health & Wellness – Medical, dental, and vision plans to keep you covered

Plan for The Future – 401(k) with employer match and employer-paid life insurance

Level Up Your Skills– Tuition reimbursement and online training through the College of Direct Support (and to boost your earning potential)

Get Paid When You Need It – On Demand Pay gives you access to earnings as early as the next day

Exclusive Extras – Employee discounts with Verizon, AT&T, Royal Carting, and more

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, in order to perform the essential functions of this job, an individual shall be required to: Have the ability to lift up to 10 lbs., bend, squat, bend at the knees, pivot and grasp with both hands (in order to properly and safely perform and train the required techniques in CPR/First Aid, behavior intervention techniques, and lifting and carrying techniques). Possess verbal and written communication skills, in English, to ensure adequate regulatory documentation.

Minimum Qualifications

Bachelor’s Degree in Human Services, Education or related field preferred. Minimum 1 years’ experience supporting individuals with developmental disabilities or special education required. A combination of education and experience, which in the view of the direct supervisor qualifies the individual, may be acceptable.