Quality Assurance Coordinator- Chatham YDC

North Carolina Department of Public Safety; North Carolina; On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Referral bonus

Job summary

North Carolina Department of Public Safety seeks a Youth Counselor (S) to support the Division of Juvenile Justice and Delinquency Prevention. The role focuses on safeguarding youth, ensuring policy compliance, and coordinating casework and program activities within a state-run facility.

The position offers a state government career path with opportunities for advancement, competitive salary, and a team-oriented work environment that emphasizes service to North Carolina's youth and families.

Qualifications

• Minimum education: Bachelor's degree and 24 months related experience.
• Evidence of counseling and adolescent development knowledge preferred.
• Strong communication and documentation skills required.

Responsibilities

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Oversee ERC late scans reports; propose improvements to management.
• Review case notes in NC-JOIN for accuracy and quality; visit juveniles as needed.
• Coordinate community programs, volunteers, and organized recreation activities.
• Assist with scheduling, audits, and supply management in the facility.
• Support investigations, interviews, and coordination of special visits.

Skills

Adolescent development

Counseling skills

Crisis intervention

Experience with minority groups

Multidisciplinary team collaboration

Education

Bachelor's degree

Job description

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Agency

Safety

Division

70000075 Dept of Public Safety

Job Classification Title

Youth Counselor (S)

Position Number

60093476

Grade

NC08

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description Of Work

We are looking for candidates who have a passion for helping court‑involved youth. We are Working Together to Strengthen North Carolina’s Youth and Families! The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina's youth, we welcome you to be part of the team. The State of North Carolina provides work/life balance, a team‑oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for you.

Job Duties

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
• Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc. plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, fun days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc)
• Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports.
• Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow‑up is made with each juvenile that raised issues after the site visit debriefings.
• Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements
• Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc., serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Coordinates space and schedules employees and/or juveniles for interviews for investigations
• Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
• Assists with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.)
• Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
• Assists with special transports for juveniles that are high‑risk; assists with transportation and supervision at off‑campus outings or special recreational events.
• Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Knowledge Skills And Abilities/Management Preferences

Salary Range: $37,782-$66,120

Grade: NC08

DPS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

State Government Application Resources | NC Office of Human Resource's

Management Preference

• Demonstrated knowledge of adolescent development
• Demonstrated experience with counseling skills
• Demonstrated experience with crisis intervention techniques
• Demonstrated experience working with minority groups
• Demonstrated experience working with a multidisciplinary service team

Please note: You must be physically capable of applying the proper methods and procedures to physically restrain juveniles and defend self after being properly training by the department. The physical demands for this position will be discussed during the interview.

This job classification also qualifies for the employee Referral Bonus program. If you were referred to this job posting by a current DPS employee, and you are hired, that employee could qualify for a referral bonus.

NEW STEP PAY PLAN!

Youth Counselor's enjoy annual salary increases with a step pay plan! Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience