Quality Assurance Coordinator

Target Hospitality; The Woodlands (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free housing & meals

Health coverage

Flexible spending (HSA/FSA)

Employee assistance program

Pet insurance

401(k) with company match

Easy enrollment portal

Competitive pay

Job summary

Target Hospitality seeks a Quality Assurance Coordinator to support QA programs across hospitality operations. You will audit processes, maintain records, and coordinate corrective actions with operations teams.

Responsibilities include developing SOPs, managing documentation, and producing quality dashboards for management. Travel as needed and a commitment to brand standards is required. This role emphasizes attention to detail, accurate reporting, and ongoing improvement in guest services.

Qualifications

• Experience in QA, QC, auditing, or compliance within hospitality operations.
• Experience with quality documentation, audits, inspections, or corrective actions.
• Strong organizational and recordkeeping skills.
• Excellent written and verbal communication.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Support QA activities across hospitality operations.
• Coordinate, track, and maintain audit records and corrective actions.
• Communicate QA findings and required follow-up to management and teams.
• Develop and maintain SOPs, checklists, and inspection forms.
• Maintain document control and current quality records.
• Assist with scheduling audits and inspections per standards.
• Monitor results and coordinate follow-up reviews or re-audits.
• Identify trends in quality data and opportunities for improvement.
• Maintain QA trackers, dashboards, and management reports.
• Support implementation of company and brand standards.
• Assist with inspections, openings, readiness activities, and punch lists.

Skills

Quality Assurance

Auditing

Documentation

Recordkeeping

Communication

Microsoft Office

Hospitality operations

Tools

MaintainX

Medallia

QT9

HSI

Job description

Job Title: Quality Assurance Coordinator
Reports to: Director of Quality Assurance
Level: Salary
Schedule: M-F

SCOPE

Supports the company’s Quality Assurance program by helping maintain quality standards, audit processes, documentation, and continuous improvement across hospitality operations. Works with management and operational teams to monitor quality performance, address findings, maintain accurate records, and support compliance with company standards, policies, and procedures.

PRIMARY RESPONSIBILITIES

• Support Quality Assurance activities across hospitality operations.
• Coordinate, track, and maintain records of audits, inspections, findings, corrective actions, and follow-up activities.
• Communicate with management and operational teams regarding quality findings, corrective actions, and required follow-up.
• Develop, review, and maintain SOPs, checklists, audit forms, inspection forms, and other quality-related documents.
• Maintain document control and ensure quality records and documents remain organized and current.
• Assist with the development, scheduling, and coordination of audits and inspections based on company standards and operational requirements.
• Monitor audit results and corrective actions and coordinate follow-up reviews or re-audits as needed.
• Review quality data to identify trends, recurring findings, and opportunities for improvement.
• Maintain quality trackers, dashboards, metrics, and reports for management review.
• Support the implementation and consistent application of company and brand standards across operations.
• Assist with inspections, property openings, readiness activities, punch lists, and other quality-related projects as needed.
• Work with different departments to support quality initiatives and continuous improvement.
• Perform other quality assurance duties as assigned.

SOFTWARE & SYSTEMS

• Experience with quality assurance, quality control, auditing, inspection, document management, or similar software preferred.
• Experience with HSI, MaintainX, Medallia, QT9, or similar systems is a plus.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Ability to learn and work with additional quality and operational systems as needed.

QUALIFICATIONS

• Experience in Quality Assurance, Quality Control, hospitality operations, auditing, compliance, or a related field preferred.
• Experience with quality documentation, audits, inspections, or corrective action processes preferred.
• Strong organizational and recordkeeping skills.
• Strong written and verbal communication skills.
• Attention to detail and ability to manage multiple assignments and follow-up items.
• Ability to review quality information and identify trends or recurring issues.
• Proficiency with Microsoft Office and experience with quality-related software or systems preferred.
• Ability to work with management and operational teams across different departments.
• Valid driver’s license and ability to travel as needed.
• Relevant quality assurance, quality control, auditing, or industry-related certifications are preferred but not required.

WHAT'S IN IT FOR YOU

We offer a comprehensive benefits package designed to support you and your family — on the job and beyond:

• Free Housing & Meals On Rotation — While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.
• Health Coverage — Medical, vision, and dental insurance to keep you and your family covered.
• Flexible Spending — HSA and FSA options to help you save on healthcare costs.
• Employee Assistance Program — Confidential support for life’s everyday challenges, big and small.
• Pet Insurance — VPI pet insurance to help care for your four-legged family members too.
• Retirement Savings — 401(k) plan with company match to help you plan for the future.
• Easy Enrollment — Online enrollment portal makes signing up for benefits fast and simple.
• Competitive Pay — Compensation that reflects your skills and hard work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.