QUALITY ASSURANCE COORDINATOR

State of Arkansas; Adona (AR); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

State of Arkansas seeks a Quality Assurance Coordinator to safeguard quality across the organization. This role entails developing and enforcing QA procedures, performing audits, and driving continuous improvements while ensuring regulatory compliance.

Supervisory responsibilities and regular travel are involved as part of coordinating between operations, production, and management to maintain high standards and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
• Minimum of 1 year of progressively responsible experience in quality assurance or quality control environments.
• Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Responsibilities

• Create, update, and enforce quality control procedures and policies.
• Establish benchmarks and tracking mechanisms to support quality initiatives.
• Conduct regular audits, inspections, and tests across production or service-delivery environments.
• Analyze production and process data to detect areas for improvement and ensure quality benchmarks are met.
• Serve as liaison between operations, production, and management to address quality issues.
• Coordinate with personnel to communicate quality findings and ensure adherence to quality protocols.
• Investigate discrepancies, customer complaints, and non-compliance issues; develop corrective actions.
• Prepare detailed quality reports and maintain documentation of audits and deviations.
• Develop training materials and educate personnel on quality standards and procedures.
• Ensure compliance with quality and regulatory guidelines across teams.

Skills

Excel proficiency

Analytical skills

Communication skills

Organizational skills

Project management

Detail-oriented

Continuous improvement

Customer service

Education

Bachelor's degree in a related field

Tools

Quality assurance software

Microsoft Office

Job description

Position Number: 22104046
County: Pulaski
Posting End Date: November 24, 2026

• Responsible for investigating allegations of maltreatment submitted by Psychiatric Residential Treatment Facilities to determine whether the alleged offender should be placed on the Adult and Long-Term Care Facility Resident Maltreatment Registry.
• Will supervise staff who investigate maltreatment reports from nursing homes, skilled nursing facilities, human development centers, and assisted living facilities.
• Will ensure investigations are completed within statutory and federal investigation timelines.

Position Number: 22104046
County: Pulaski
Posting End Date: November 24, 2026

This position will have supervisory duties. Frequent travel is required.

• Responsible for investigating allegations of maltreatment submitted by Psychiatric Residential Treatment Facilities to determine whether the alleged offender should be placed on the Adult and Long-Term Care Facility Resident Maltreatment Registry.
• Will supervise staff who investigate maltreatment reports from nursing homes, skilled nursing facilities, human development centers, and assisted living facilities.
• Will ensure investigations are completed within statutory and federal investigation timelines.

Preferred Qualifications

• 3 years experience conducting investigations/surveys
• 2-3 years supervisor experience.
• Experience updating cases through web-based case management system.
• Experience presenting cases in administrative hearings or courtroom like setting.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Coordinator

Class Code: PQA01P

Pay Grade: SGS07

Salary Range: $57,351 – $84,879

Job Summary

The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Primary Responsibilities

Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

Knowledge And Skills

Proficiency in quality assurance software and Microsoft Office tools (especially Excel). Excellent analytical, problem-solving, and communication skills. Strong organizational skills and an ability to manage multiple projects simultaneously. A detail-oriented mindset combined with the aptitude to think critically and collaboratively. A proactive attitude focused on continuous improvement and excellent customer service.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
• Minimum of 1 year of progressively responsible experience in quality assurance or quality control environments.
• Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.