Quality Assurance Claims Processor

Private National Mortgage Acceptance Company, LLC; Virginia Colony (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Wellness programs

Employee recognition programs

Onsite gyms and cafe dining

Retirement benefits

Life insurance

401k match

Tuition reimbursement

Philanthropy programs

Job summary

Pennymac is seeking a QA Claims Processor to perform QA reviews and verify that actions align with investor servicing guidelines. The role focuses on reviewing default timelines and ensuring accuracy across filings and reconciliations.

The position requires proficiency in Excel and Word, with mortgage-default experience preferred and a strong eye for detail to meet regulatory and investor standards.

Qualifications

• Mortgage default-related experience preferred.
• Aptitude for data, reporting, data reconciliation.
• Familiarity with FHA, VA, USDA, MI and GSE Insurer servicing guidelines.
• Experience auditing/filing claims for FHA/VA/USDA.

Responsibilities

• Reconcile servicing expenses per guidelines including foreclosure fees, taxes, insurance and expenses during default.
• Ensure reviews timely per procedures and investor guidelines.
• Maintain and update databases to meet QA requirements.
• Identify error trends noted during QA evaluation.
• Achieve key metrics and meet department goals.
• Perform related duties and uphold company values.

Skills

Mortgage defaults

Data reconciliation

FHA/VA/USDA guidelines

Auditing claims

Excel & Word

Tools

Excel

Word

Job description

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Quality Assurance (QA) Claims Processor will perform QA reviews in accordance with established procedures and complying with investor requirements and federal and state regulations. As the QA Processor, you will be responsible for reviewing the default timeline to verify that reported actions occurred as required by the applicable investor and insurer servicing guidelines.

The QA Claims Processor will:

• Reconcile servicing expenses/corporate advances as required by MI, investor, insurer and internal guidelines including: foreclosure fees and costs, eviction requirements, property inspections and preservation, HOAs, taxes, hazard insurance and expenses during the default process
• Ensure reviews are performed in a timely manner in accordance with established procedures and investor guidelines
• Maintain and update various databases to meet departmental and QA requirements
• Assist in identifying error trends noted during the QA evaluation
• Achieve key metrics associated with the process and meet departmental monthly goals
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

• Mortgage default-related experience preferred
• Demonstrated aptitude for data, reporting, data reconciliation desired
• Familiarity with FHA, VA, USDA, MI and GSE Insurer servicing guidelines
• Must have experience with auditing and/or filing claims for FHA, VA and/or USDA adhering to the Investor/Insurer’s guidelines
• Must be highly proficient in Excel and Word

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home:

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation:

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$39,000 - $55,000

Work Model

OFFICE