Quality Assurance Auditor — Process Improvement & Compliance

Gateway Services Inc.; Pennsylvania; On-site; USD 65,000 - 70,000; Full time

Job summary

Gateway Services Inc. is seeking a Quality Specialist in Pennsylvania to support the Quality Management System and audit program across Care Centers.

You will conduct objective audits, identify risks, document findings, and verify corrective actions address root causes, collaborating with Operations and Health and Safety to improve quality and compliance. The role involves analyzing customer feedback, maintaining audit records, and supporting Power BI quality reporting.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 3–5 years of quality assurance, auditing, or related fields.
• Quality certifications (e.g., CQA, CMQ/OE, Lean Six Sigma, ISO 9001 Internal Auditor) are assets.

Responsibilities

• Plan and conduct routine, targeted, follow-up audits.
• Observe and assess Care Center processes and controls; document findings.
• Evaluate adherence to Gateway policies and regulatory requirements.
• Review customer feedback for patterns indicating risk; coordinate investigations.
• Communicate findings clearly to leaders with actions and due dates.
• Review corrective action plans for root cause; track and verify effectiveness.
• Escalate serious or overdue findings and support leadership.
• Maintain audit tools and documentation in Mitti and Power BI.
• Monitor audit completion, trends, and provide leadership with summaries.

Skills

Quality management systems

Auditing

Risk assessment

Root-cause analysis

Corrective action

Power BI reporting

Audit software (Mitti)

Education

Bachelor’s degree in business administration or related field

3–5 years in quality assurance or auditing

Tools

Mitti

Power BI

Excel

Job description

Gateway Services Inc. is seeking a Quality Specialist in Pennsylvania to support the Quality Management System and audit program across Care Centers.

You will conduct objective audits, identify risks, document findings, and verify corrective actions address root causes, collaborating with Operations and Health and Safety to improve quality and compliance. The role involves analyzing customer feedback, maintaining audit records, and supporting Power BI quality reporting.