Quality Assurance Associate

Credit Control, LLC.; Earth City (MO); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedule

Medical/Dental/Vision

Life Insurance

Paid Time Off

Paid Vacation Time

Paid Holidays

Paid Training

401k with company match

Annual Retention Bonus

Professional Development Grant Program

Employee Assistance Program

Ongoing Contests & Prizes

Annual Company Events

Company Referral Program

ADP Lifemart Employee Discounts

Descripción de la vacante

Credit Control, LLC. is hiring for a Call Quality Monitoring team member in Earth City, MO. You will listen to & score calls to ensure regulatory compliance and quality standards, helping agents stay compliant and deliver a positive consumer experience.

The role emphasizes attention to detail, use of scorecards, and providing actionable feedback to leadership. Office-based with 8-hour day shifts; salary $16.00–$18.00 per hour.

Formación

• Strong listening skills and attention to detail.
• Comfortable using evaluation forms, checklists, and scoring criteria.
• Basic proficiency with Microsoft Word and Excel.
• Good written communication skills.
• Knowledge of FDCPA/HIPAA is a plus (training provided).
• High school diploma or equivalent required.

Responsabilidades

• Listen to and evaluate inbound and outbound collection calls based on a predetermined scorecard.
• Score calls based on professionalism, accuracy, compliance, and overall effectiveness.
• Provide clear, documented feedback to leadership for training and improvement based on observations while monitoring calls.
• Ensure operations comply with regulatory requirements (FDCPA, state regs, HIPAA) through ongoing testing.
• Review other quality-related documentation or reports assigned by management.

Conocimientos

Listening skills

Attention to detail

Microsoft Word

Microsoft Excel

Written communication

FDCPA HIPAA knowledge (plus)

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Job Description

Wouldn't it be great to build your career at a growing company recognized for 7 years in a row, from 2020 to 2026, as the winner of Best Places to Work in Collections and the 2026 winner of Best Places to Work for Women. At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and opportunities for growth.

Position Overview

We are seeking detail-oriented individuals to join our Call Quality Monitoring Team. In this role, you will listen to and score recorded phone calls to ensure compliance with regulatory standards (FDCPA, HIPAA, state laws) and meet client/company quality standards. You will play a vital role in helping our agents maintain compliance and deliver a positive consumer experience.

Job Duties:

• Listen to and evaluate inbound and outbound collection calls based on a predetermined scorecard
• Score calls based on set criteria such as professionalism, accuracy, compliance, and overall effectiveness.
• Provide clear, documented feedback to leadership for training and improvement based on observations while monitoring calls
• Ensure day-to-day operations are conducted in compliance with regulatory and legal requirements, including FDCPA, state regulations, HIPAA, and the company’s policies and procedures, by performing ongoing testing of the business’s operations and procedures.
• Review other quality-related documentation or reports assigned by management

Skills/Qualifications:

• Strong listening skills and attention to detail
• Comfortable working with evaluation forms, checklists, and scoring criteria.
• Basic proficiency with Microsoft Word and Excel.
• Good written communication skills.
• Knowledge of FDCPA and HIPAA is a plus (training provided).
• High school diploma or equivalent required

Job Type: Full-time. This is an in-office position.

Salary: $16.00 - $18.00 per hour

Benefits:

• Flexible Schedule

• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• Paid Training
• 401k with company match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts

Schedule:

• 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights
  

Education

• High school or equivalent (Preferred)

Experience:

• Computer skills: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location

3300 Riders Trail South

Suite 500

Earth City, Missouri 63045