Quality Assurance and Documentation Specialist

SiloSmashers; Clarksburg (WV); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading data documentation firm in West Virginia is looking for a professional to support quality assurance and develop documentation for national crime data collections. The role requires managing SOPs, conducting QA reviews, and supporting certification activities. Candidates must have a Bachelor's degree in Technical Writing or similar fields, alongside strong writing skills and familiarity with XML. Experience with SharePoint is essential. This position is on-site and offers a collaborative work environment.

Qualifications

• Must hold a Top Secret clearance.
• Experience in creating procedural documentation is essential.
• Knowledge of flat-file data structures and documentation standards is required.

Responsibilities

• Develop and maintain Standard Operating Procedures (SOPs) and desktop procedures.
• Conduct QA reviews of data-collection products and reports.
• Validate documentation against technical specifications and standards.
• Support the creation of e-learning modules for data-collection activities.
• Standardize documentation workflows and manage content within SharePoint.
• Review communications for clarity and accuracy.
• Support certification activities for reporting.
• Conduct independent assessments of data quality and documentation.

Skills

Strong writing skills

Familiarity with XML

Experience with SharePoint

Education

Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field

Job description

Role Summary

Supports quality assurance, documentation development, business-rule reviews, and standardization of processes for national crime-data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.

Key Duties

• Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.
• Conduct QA reviews of data-collection products, reports, methodologies, and business-rule changes.
• Validate documentation against technical specifications, XML guides, and data-collection standards.
• Support the creation of e-learning modules for various data-collection activities.
• Standardize documentation workflows and manage content within SharePoint.
• Review communications and ensure clarity and accuracy before release.
• Support certification/recertification activities for incident-based reporting.
• Conduct independent assessments of data quality, business rules, and documentation practices.

Required Qualifications

• Top Secret
• Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.
• Strong writing skills and experience creating procedural documentation.
• Familiarity with XML, flat-file data structures, and documentation standards.
• Experience with SharePoint.

Preferred Qualifications

• Experience with national crime-data reporting or statistical programs.
• Knowledge of federal documentation standards and training development.