Quality Assurance Analyst (Remote - US)

ICF; Reston (VA); Remote; USD 67,000 - 115,000; Full time

Job summary

ICF's Digital Modernization Division is seeking a Quality Assurance Analyst to support a Salesforce.com implementation for a federal Department of Transportation project. The role emphasizes system, integration, and regression testing, and requires US residency and eligibility for a Federal Public Trust.

You will lead UAT, write test scripts, track defects in Jira/Confluence, and collaborate across teams in an agile environment.

Qualifications

• 3+ years' experience in quality assurance and/or quality control in SaaS applications.
• Experience in various testing types: functional, regression, integration, performance.
• Manual and automated testing, proficient in test automation, bug tracking and documentation.
• Experience leading UAT, writing test scripts, user guides, creating test data, testing in multiple environments.
• Ability to obtain and maintain a Federal Public Trust.
• US Citizenship or Permanent Resident per Federal contract requirements.

Responsibilities

• Analyze user stories and requirements for validity and feasibility.
• Collaborate with team members across departments.
• Execute System, Integration, and Regression testing.
• Detect and track defects and inconsistencies; provide timely solutions.
• Apply quality engineering principles throughout the Agile lifecycle.
• Provide support and documentation; lead or support UAT effort.
• Report bugs to development teams; help troubleshoot issues.

Skills

QA in SaaS

Testing types

Manual & Automated testing

Test automation

UAT leadership

Bug tracking

Documentation

Federal clearance eligibility

US Citizenship or PR

Education

Bachelor’s degree in a technical field

Tools

Jira

Confluence

Job description

We are open to supporting 100% remote work anywhere within the US.*

Description

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

The Work

ICF is looking for a Quality Assurance Analyst to support a new Salesforce.com implementation within the Department of Transportation. Our services focus on enabling agency mission and business transformation using industry leading low-code platforms, mobile applications, robotics process automation and data analytics platforms. The programs will have a focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

What You Will Be Doing

• Analyzing user stories and requirements for validity and feasibility
• Collaborate closely with other team members and departments
• Execute all levels of testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Provide timely solutions
• Apply quality engineering principles throughout the Agile product lifecycle
• Provide support and documentation
• Lead and or support the UAT effort
• Report bugs and errors to development teams
• Help troubleshoot issues
• Passion for delivering defect free software

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

What You Must Have

• Must have lived in the US for the past 4 years and the work MUST BE PERFORMED in the United States (U.S.), due to federal contract requirements
• 3+ years' experience in quality assurance and or quality control in SaaS applications
• Experience in various testing types, functional testing, regression testing, integration testing and performance testing
• Experience in manual testing, automated testing, or both and must be proficient in test automation, Bug Tracking and Management, test planning and documentation
• Experience leading UAT, writing test scripts, user guides, creating test data, and testing in multiple environments.
• Ability to obtain and maintain a Federal Public Trust.
• Must be a US Citizen or Permanent Resident per Federal contract requirements.

What We Would Like You To Have

• Bachelor’s degree in a technical field: Computer Science, Engineering, or related discipline.
• Strategic perspective and business acumen - Looks toward the broadest possible view of an issue/ challenge; can easily pose future scenarios
• Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely
• Prior exposure providing testing deliverables within Agile and Scrum methodologies as well as tracking defects and working with team on resolution.
• Experience on US Federal Government Projects
• Experience with Salesforce and a Salesforce Admin Cert
• Jira, Confluence experience or equivalent

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:

$67,355.00 - $114,503.00

Nationwide Remote Office (US99)