Quality Assurance Analyst

Harris Computer; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Harris Computer is seeking a Quality Assurance Analyst to join its Mobile Team, focusing on robust test planning, execution, and defect management for public safety software. You will collaborate with developers, product owners, and support staff while ensuring clear release notes and customer-facing documentation.

The role emphasizes attention to detail, strong communication, and the ability to work effectively in a remote team environment, with a salary range aligned to the United States

Qualifications

• Experience testing software applications, creating and executing test cases, validating results, and documenting defects clearly.
• Excellent verbal and written communication, including defect reports, release notes, and customer-facing docs.
• Ability to collaborate with developers, support staff, product stakeholders, and other cross-functional team members.
• Strong knowledge of PC/LAN environments, Windows Server and Windows operating systems.
• Proficiency with Microsoft Office and tools for data entry, analysis, documentation, and presentations.
• Ability to manage priorities, meet deadlines, and work independently in a remote team.

Responsibilities

• Create, maintain, and execute test plans, cases, and scripts for new features, bug fixes, integrations, and release validation.
• Document, investigate, reproduce, track, and validate defects with developers, product owners, and stakeholders.
• Communicate release changes via release notes and feature demonstrations for customers and internal teams.
• Use approved AI-assisted tools to support test planning, defect analysis, documentation, and release notes.
• Contribute to QA process improvements, testing standards, and release readiness practices.

Skills

QA Testing

Documentation

Communication

Cross‑functional teamwork

Attention to detail

Remote work capable

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or related field

Tools

Jira

SQL

Job description

Primary Functions

Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key responsibilities will include:

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Required Education/Experience

• Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
• Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
• Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
• Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
• Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
• Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Preferred Education/Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
• Working knowledge of SQL, relational databases, and database concepts.
• Experience with client/server, web, and mobile applications, including iOS and Android platforms.
• Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
• Experience working in an Agile software development environment.
• Experience using issue tracking, test management, or work management tools such as Jira.
• Experience with source control concepts or tools.
• Experience with API testing, integration testing, data validation, or test automation is a plus.
• Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

Desired Job-Specific Competencies and Skills

• Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
• Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
• Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
• Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
• Ability to balance quality, release timelines, customer impact, and team priorities.
• Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.