Quality Assurance Analyst

Creative Solutions Services, LLC; Connecticut; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Creative Solutions Services, LLC in Hartford, CT seeks a Quality Assurance Analyst focused on manual accessibility testing of websites, apps, documents, and platforms. You will develop test cases, document findings, and guide remediation to reach WCAG/ADA/Section 508 compliance.

Responsibilities include testing across health, education, transportation domains, communicating results to stakeholders, mentoring teammates, and collaborating with cross-functional teams to improve accessibility

Qualifications

• Bachelor's degree in CS/IT/Web Development or related field.
• 3+ years of hands-on digital accessibility testing with assistive technologies and WCAG.
• 2+ years on a digital product team collaborating with internal/external teams.
• Strong proficiency in manual testing with assistive tech (NVDA, JAWS, etc.).
• Strong proficiency in HTML, ARIA, and semantic markup.
• Expertise in auditing common/legacy systems for accessibility issues and remediation guidance.
• Understanding of UCD methodologies and using testing data for accessibility design.
• Strong understanding of responsive web design principles.
• Experience testing internal processes for accessibility compliance.
• Creative problem-solving to optimize assets with accessibility tools.
• Independent and collaborative work style; ability to mentor others.
• Strong interpersonal and communication skills to present data.
• Expert in integrating test data to support remediation.
• Ability to document and maintain testing methodologies across systems.
• Explain technical issues to non-technical stakeholders.

Responsibilities

• Manually test digital assets for accessibility and identify issues.
• Develop test cases and maintain test libraries.
• Guide state and vendor teams to remediate problems for WCAG/ADA compliance.
• Communicate testing results to stakeholders clearly.
• Maintain test libraries, configurations, and reporting frameworks.
• Mentor internal team members on accessibility standards.
• Stay updated with WCAG, ADA, and Section 508 changes.
• Audit current state systems and assets to find accessibility issues; assemble test data.
• Evaluate new vendor products for compliance with accessibility standards.
• Support cross-functional remediation efforts across teams.
• Assist with code review and remediation to apply best practices.

Skills

Manual testing

WCAG compliance

ARIA/HTML

Cross-functional collaboration

Digital accessibility

Mentoring others

Documentation & reporting

Education

Bachelor's degree

Tools

NVDA

JAWS

Wave

Chrome DevTools

Axe/WebAIM

Job description

Title: Quality Assurance Analyst

Location: Hartford, CT (Remote)

Duration: 6 Months

NOTE

This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position.

Job Description

• Client is seeking a Digital Accessibility Tester who has strong experience in the manual testing of complex digital assets.
• These assets include websites, applications, documents, enterprise platforms, mobile apps, chatbots, digital forms, authenticated user systems, CMS integrations, and various legacy technologies.
• You will develop test cases, maintain test libraries, manually test assets and identify accessibility issues, manage issue inventories, document solutions, and guide multiple state and vendor teams in remediating problems to help them reach compliance with state accessibility standards.
• You will work across several verticals including health, business, education, transportation, employment, judicial, housing, agriculture and many more.
• This role demands a deep familiarity with the requirements and processes for complying with current and future accessibility standards as documented in WCAG, ADA, and Section 508.
• You will also support cross-functional teams who have responsibilities in the application of remediation efforts connected to your testing work.
• These teams include website administrators, content developers, platform engineers, and digital asset managers.
• You will be responsible for clearly communicating testing results to stakeholders as needed and be able to intelligently answer questions about your testing processes and results.

This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives.

• Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility.
• Maintain and organize testing data to allow for focused application of remediation efforts.
• Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues.

This role will support the State's enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas.

Assessment

• Audit current State systems and customer‑facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need.
• Develop test cases and improve testing protocols, to allow for the deepest discovery of issues.
• Clearly summarize accessibility findings and provide recommendations for remediation, including code‑level and role‑based recommendations and solutions.
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services.

Documentation

• Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey.
• Support performance scoring, compliance tracking, and analysis reports.
• Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements.

Testing / QA

• Execute and iterate manual accessibility testing for all state digital assets, before and after remediation.
• Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work.

Communication

• Clearly communicate testing outcomes and provide expertise to help stakeholders understand results.
• Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts.
• Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Maintaining

• Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state's ongoing governance of accessibility standards.
• Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer.
• Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes.

Required Knowledge, Skills, and Ability

• Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Information Science, or Human Computer Interaction.
• 3+ years of hands‑on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods.
• 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices.
• Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack, and expertise with built‑in device features such as speech‑to‑text, text‑to‑speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards.
• Strong proficiency in HTML, ARIA, and semantic markup knowledge.
• Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams.
• Demonstrated understanding of user‑centered design (UCD) methodologies and how to use testing data to support accessibility design problems.
• Strong understanding of responsive web design principles, techniques, and frameworks.
• Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems.
• Creative out‑of‑the‑box thinking to provide solution‑oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools.
• Can work both independently and collaboratively to help advance a program's accessibility standards.
• Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards.
• Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work.
• Expert in facilitating the integration of test data to support analysis and remediation processes.
• Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas.
• Ability to explain technical issues to non‑technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions.

Preferred Skills & Qualifications

• Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb.
• Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit.
• Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests.
• Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices.
• Experience in balancing a diverse workload of projects, with varying complexities and unique needs.
• Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates.
• Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives.
• Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad‑hoc needs.
• Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom.

Other Desired Skills

• Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery).
• Experience in accessibility compliance for chatbots and other customer communication tools.
• Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets.
• Experience with digital forms and documents remediation to meet accessibility standards.
• Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence.
• Knowledge of multiple testing, analysis, data visualization tools.

Desired Certifications

• IAAP certification (CPACC, WAS, etc.)
• PMP certification
• Client Trusted Tester certification
• Deque University
• Section 508

Skills

• CSS
• HTML
• JavaScript
• Communication skills both verbal and written
• Project management
• Teamwork
• Microsoft Office Professional