Quality Assurance Analyst

Harris Computer; Alaska; On-site; USD 55,000 - 65,000; Full time

Job summary

Harris Computer is seeking a Quality Assurance Analyst to join the Mobile Team. You will create and maintain comprehensive test plans, cases, and scripts for new features, bug fixes, and integrations, ensuring thorough validation across customer scenarios and releases.

You will document defects, collaborate with developers, product owners, and support staff, and communicate clear release notes and demonstrations to customers and internal stakeholders.

Qualifications

• Experience testing software applications and creating/executing test cases.
• Strong written and verbal communication, including defect reports and release notes.
• Ability to collaborate with developers, product owners, support staff and stakeholders.
• Knowledge of PC/LAN environments, Windows Server and Windows OS.
• Proficiency with Microsoft Office and data analysis/tools.
• Ability to work independently in a remote team environment.

Responsibilities

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects and customer-reported issues with stakeholders.
• Communicate release changes through release notes and demonstrations for customers and internal teams.
• Utilize approved AI-assisted tools to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness.

Skills

Curiosity and persistence

Customer empathy

User perspective thinking

Technical communication

Balance quality and timelines

AI-assisted testing mindset

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or related field

Tools

Jira

Job description

Primary Functions

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Primary Functions

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include:

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Qualifications

Required Education/Experience

• Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
• Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
• Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
• Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
• Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
• Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Preferred Education/Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
• Working knowledge of SQL, relational databases, and database concepts.
• Experience with client/server, web, and mobile applications, including iOS and Android platforms.
• Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
• Experience working in an Agile software development environment.
• Experience using issue tracking, test management, or work management tools such as Jira.
• Experience with source control concepts or tools.
• Experience with API testing, integration testing, data validation, or test automation is a plus.
• Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

Desired Job-Specific Competencies and Skills

• Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
• Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
• Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
• Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
• Ability to balance quality, release timelines, customer impact, and team priorities.
• Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.