Quality Applications Manager – Quality Data Analytics

Jobtailor; California (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior leader to oversee a team of analysts producing accurate, timely, and validated reports from our Complaint Handling and other quality systems. You will drive data initiatives and collaborate with Quality and IT to support regulatory submissions and audits.

You will manage vendor relationships, lead automation initiatives, and guide the team to deliver insights that inform strategic decisions and continuous improvement across the organization.

Qualifications

• Bachelor’s degree with 5+ years in complaint handling, regulatory submissions, and data analytics.
• Advanced degree with 3+ years in complaint handling, regulatory submissions and data analytics.
• Quality systems knowledge for regulated environments (CAPA, Audit, etc.).
• Understanding of IT systems, data flow, and databases; integration best practices.
• Knowledge of Databricks, Business Objects, Power BI, and Power Apps.
• Experience with automation and hyper automation technologies.
• Analytical mindset with problem-solving abilities and data-driven decisions.
• Lean/Six Sigma or similar continuous improvement certification.
• Program management experience; handling multiple initiatives simultaneously.
• Excellent communicator with cross-functional collaboration skills.
• People leadership to motivate and grow talent.

Responsibilities

• Oversee a team of analysts producing accurate, timely, and validated reports from quality systems.
• Support business decisions, regulatory submissions and audits, and inform strategic decisions within Quality.
• Lead strategy and execution of Quality data initiatives to improve data quality, access, automation, and insights.
• Direct and oversee developers and analysts that plan reports and provide Quality data insights.
• Establish relationships with stakeholders across Enterprise with focus on Quality and IT.
• Manage a growing portfolio of data assets and IT infrastructure to ensure continuity and improvement.
• Establish management mechanisms to drive accountability, execution, and cohesion.
• Oversee initiatives driving continuous improvement with emphasis on efficiency and automation.
• Manage vendor relationships and contracts.
• Represent Quality Data Analytics in audits and regulatory inquiries.

Skills

People leadership

Excellent communicator

Program management

Data analytics

Continuous improvement

Problem solving

Lean Six Sigma

Cross-functional collaboration

Education

Bachelor’s degree with 5+ years

Advanced degree with 3+ years

Tools

Databricks

Business Objects

Power BI

Power Apps

Job description

Key Responsibilities

• Oversee a team of analysts responsible for producing accurate, timely, and validated reports from our Complaint Handling and other quality systems.
• Support business decisions, regulatory submissions and audits, and inform strategic decisions within the Quality function.
• Lead the strategy, prioritization, and execution of Quality data initiatives that improve data quality, access, automation, self‑service analytics, visualization, and insight generation across the Quality organization.
• Direct and oversee a dynamic team of advanced developers and analysts that plan and execute actions, develop tools and reports, and provide insights on Quality data.
• Establish and maintain effective working relationships with key stakeholders across the Enterprise with a focus on Quality and IT.
• Manage a growing portfolio of data and analytics assets and information technology infrastructure to ensure continuity and continuous improvement.
• Establish and maintain management mechanisms to drive team accountability, execution, effective communication, and cohesion.
• Oversee initiatives that drive continuous improvement with a focus on efficiency and automation.
• Manage vendor relationships and contracts.
• Represent and support the Quality Data Analytics function in audits and regulatory inquiries.

Requirements

• Bachelor’s degree required with a minimum of 5 years of relevant experience in complaint handling, regulatory submissions/inquiries and data analytics or an advanced degree with a minimum of 3 years of relevant experience in complaint handling, regulatory submissions/inquiries and data analytics.
• Quality systems knowledge for medical device or similar regulated industry (i.e. CAPA, Audit, Configuration Assurance, Training, FCA/PHO, Complaint Handling, etc.).
• Understanding of IT systems, applications, data flow, and databases, as well as integration methodologies and best practices.
• Knowledge in core systems such as Databricks, Business Objects, Power BI, and Power Apps.
• Experience in automation (inclusive of hyper automation) technologies, tools, or processes.
• Analytical mindset: Problem‑solving abilities to identify risks, evaluate options, and make informed decisions; experience with advanced analytical tools and methods.
• Continuous improvement mindset: Lean/Six sigma, CMMI certification or similar.
• Program Management: focus on high‑quality, high‑ethics execution and removal of roadblocks; ability to manage multiple initiatives simultaneously.
• Excellent communicator: active listening, verbal, and written; ability to collaborate effectively with and influence cross‑functional teams and stakeholders.
• People Leadership: create effective interpersonal relationships; motivate, engage, and grow talent.

Core Competencies

Demonstrates expertise in Quality Systems for regulated industries, with a strong focus on data analytics, complaint handling, and regulatory submissions. Proven ability to lead teams, drive continuous improvement initiatives, and manage complex data and analytics portfolios.