Quality and Training Analyst

Logoslabs; San Francisco (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

Generous PTO

Future-focused 401k match

Parental and caregiver leave

Values-driven workplace

Job summary

Pie Insurance is seeking a Quality & Training Analyst to protect our policies across underwriting, audit, and customer service teams. You will run file audits, help develop and deliver training, and maintain governance documentation to ensure our processes are accurate, compliant, and continually improving.

This remote role in the United States requires 3+ years in insurance quality or related fields, a strong attention to detail, and clear communication to support cross-functional collaboration

Qualifications

• High School diploma or GED; Bachelor's Degree preferred.
• 3+ years of related professional experience in insurance quality analysis, underwriting, or premium audit.
• Comprehensive knowledge of workers' compensation in multiple states and general insurance knowledge.
• Strong attention to detail with the ability to review files accurately across high volumes.
• Clear written and verbal communication skills for documenting findings and giving feedback.
• Experience working across multiple departments and shifting priorities.
• Experience with Jira and Confluence for documentation and workflow management.
• Proficient in internal chat platforms like Slack or Teams.

Responsibilities

• Within the Quality Program, conducts file audits ensuring consistent application of rules and guidelines.
• Gathers and analyzes data from quality reviews to identify trends.
• Promotes quality awareness and coaching opportunities across departments.
• Develops training content and facilitates trainings for multiple teams.
• Coordinates quality meetings, consistency checks, and calibration sessions.
• Supports framework documentation across departments, mapping authority levels.
• Guides team members to understand processes, systems, and regulatory requirements.
• Participates in process-improvement projects and adopts new procedures.

Skills

Quality audit

Data analysis

Training delivery

Coaching

Process improvement

Cross-functional collaboration

Written communication

Education

High School diploma

Bachelor’s degree preferred

Tools

Jira

Confluence

Slack

Teams

Job description

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

Reporting directly to our Manager of Quality & Training, the Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time.

How You’ll Do It

• Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.

• Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.

• Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.

• Assists in the facilitation and presentation of trainings across various departments.

• Coordinates and participates in quality meetings, consistency checks, and calibration sessions.

• Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders.

• Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts.

• Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department.

The Right Stuff

• High School diploma or GED required; Bachelor's Degree preferred.

• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role.

• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge.

• Strong attention to detail with the ability to review files accurately and consistently across high volumes.

• Clear written and verbal communication skills, including the ability to document findings and provide feedback in a constructive and straightforward way.

• Comfort managing work across multiple departments and shifting priorities simultaneously.

• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred.

• Experience communicating in internal chat platforms, like Slack or Teams.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

$70,000 - $90,000USD

Compensation & Benefits

• Competitive cash compensation

• Comprehensive health plans

• Generous PTO

• Future focused 401k match

• Generous parental and caregiver leave

• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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