Quality Administrator - Operations

American Orthodontics Corp; Sheboygan (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid vacation

11 paid holidays

Medical insurance

Dental insurance

Life insurance

Disability insurance

HSA

FSA accounts

401k with company matching and profit

Job summary

American Orthodontics Corp is seeking a quality assurance professional to investigate nonconformances, manage NCRs, and support MRB decisions alongside engineering and manufacturing teams.

The role focuses on documenting investigations, maintaining records in QMS tools, and QC inspections to ensure products meet specifications and quality standards.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Well organized with the ability to manage multiple priorities effectively.
• Experience using inspection and measurement equipment such as microscopes and comparators preferred.
• Strong interpersonal, communication, and teamwork skills.
• Ability to prioritize tasks with urgency.
• Proficient computer, math, and reading comprehension skills.
• Proficient in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Strong written and verbal communication skills including technical writing and documentation.

Responsibilities

• Investigate and review returned products, current inventory, and WIP materials for nonconformances based on NCRs and engineering specs.
• Present investigation findings and recommendations during MRB meetings for disposition decisions.
• Document, track, and maintain nonconformance investigations, corrective actions, and related records.
• Maintain and update records in the business and quality management software.
• Utilize business and quality management software tools to support investigations and analysis.
• Quarantine nonconforming products within business systems and ensure physical segregation in designated quarantine inventory areas promptly.
• Inspect products to verify compliance with specifications and quality standards.
• Submit changes to quality procedures and work instructions as needed.
• Ensure compliance with quality processes and procedures.
• Document quality meeting decisions, dispositions, and action items in business and quality systems.
• Provide training and support to Quality and Manufacturing personnel as needed.
• Lead or participate in internal, supplier, customer, and regulatory quality audits as assigned.
• Assist with product rework and containment activities as required.
• Work with Engineering to determine the disposition of nonconforming products.
• Participate in continuous improvement initiatives to enhance quality and operational effectiveness.
• Perform additional duties and responsibilities as assigned to support business objectives.

Job description

• Investigate and review returned products, current inventory, and work-in-process (WIP) materials for nonconformances based on Nonconformance Reports (NCRs) and engineering specifications.
• Present investigation findings and recommendations during Material Review Board (MRB) meetings for disposition decisions.
• Document, track, and maintain nonconformance investigations, corrective actions, and related records.
• Maintain and update records in the business and quality management software.
• Utilize business and quality management software tools to support investigations and analysis.
• Quarantine nonconforming products within business systems and ensure physical segregation in designated quarantine inventory areas in a timely manner.
• Inspect products to verify compliance with specifications and quality standards.
• Submit changes to quality procedures and work instructions as needed.
• Ensure compliance with quality processes and procedures.
• Document quality meeting decisions, dispositions, and action items in business and quality systems.
• Provide training and support to Quality and Manufacturing personnel as needed.
• Lead or participate in internal, supplier, customer, and regulatory quality audits as assigned.
• Assist with product rework and containment activities as required.
• Work with Engineering to determine the disposition of nonconforming products.
• Participate in continuous improvement initiatives to enhance quality and operational effectiveness.
• Perform additional duties and responsibilities as assigned to support business objectives.

Qualifications:

• Strong attention to detail and commitment to accuracy.
• Well organized with the ability to manage multiple priorities effectively.
• Experience using inspection and measurement equipment, such as microscopes and comparators, preferred.
• Strong interpersonal, communication, and teamwork skills.
• Ability to prioritize tasks and work with a sense of urgency.
• Proficient computer, math, and reading comprehension skills.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong written and verbal communication skills, including technical writing and documentation.
• Paid vacation and 11 paid holidays
• Medical, dental, life, and disability insurance
• HSA and FSA accounts
• 401k with company matching and profit sharing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.