Qualified Success Architect, University

100 Salesforce, Inc.; United States; Remote; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Qualified University Content Architect who will own article updates and create best-practice resources for QSAs, admins, and partners. You will collaborate with Product, Enablement, and CS to anticipate platform changes and surface content needs.

You will maintain partner certification paths, contribute to the community, and act as a subject matter expert to organize content for customers at every journey stage.

Qualifications

• 3-7 years of SaaS software experience.
• Experience in customer education or a similar customer-facing role — experience with the Qualified platform is a strong plus.
• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience.
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library.
• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience.
• Experience with content or course authoring tools is a plus.
• Interest in community engagement is a plus.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• Bachelor’s degree is required.
• Passion for making customers successful with software solutions.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves.
• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources.
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs.
• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current.
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community.
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey.

Skills

SaaS experience

Written communication

Content authoring

Problem-solving

Customer education

Cross-functional collaboration

Education

Bachelor's degree

Tools

Content authoring tools

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.

What You Will Be Doing:

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey

Qualifications:

• 3-7 years of SaaS software experience
• Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
• Experience with content or course authoring tools is a plus
• Interest in community engagement is a plus
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor’s degree
• Passion for making customers successful with software solutions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• and an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $123,100 - $186,300 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.