Qualified Success Architect, University

Salesforce, Inc.; California; On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Qualified Success Architect for University to shape our external learning hub. You will turn platform updates into engaging content, build best-practice resources, and grow audience across enterprise to SMB segments.

You’ll partner with Product Marketing, Enablement, and CS to launch content, drive adoption campaigns, and develop compelling storytelling around new features for customers and partners.

Qualifications

• 3–7 years of SaaS experience.
• Experience in product marketing, customer marketing, customer success, or customer education.
• Experience with the Qualified platform is a strong plus.
• Storytelling mindset with ability to translate tech topics for customers.
• Excellent written communication and audience sense.
• Experience building launch/adoption/content for customers.
• Highly organized with large content libraries and multiple launches.
• Willing to work in a fast-paced startup environment.
• Bachelor's degree.
• Passion for helping customers succeed with software.

Responsibilities

• Own the creation and refresh of University articles and courses, staying current and engaging.
• Partner with Product, Product Marketing, Enablement, and CS to turn releases into customer content.
• Develop best-practice content and use-case stories showing the why behind features.
• Drive community engagement with update posts, conversations, and campaigns.
• Maintain partner certification paths and drive enrollment.
• Track content performance and use insights to improve content and promotion.
• Act as SME and steward of the University brand, keeping content organized.

Skills

SaaS experience

Product marketing

Customer marketing

Customer education

Excellent written comms

Content creation

Storytelling

Education

Bachelor's degree

Tools

Canva

Loom

Course authoring tools

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The "Qualified Success Architect, University" will help shape the voice and reach of Qualified University, our external learning hub for customers and partners. This role sits where customer education meets product marketing. You'll turn platform updates into engaging, story-driven content, build best-practice resources that customers want to use, and grow University's audience and engagement across segments from enterprise to SMB.

What You’ll Actually Be Doing

• Own the creation and refresh of University articles and courses, keeping content current while making it engaging, on-brand, and easy to act on
• Partner with Product, Product Marketing, Enablement, and CS to turn new releases into customer-facing launch content, including articles, release highlights, videos, and adoption campaigns
• Develop best-practice content and use-case stories that show customers and partners the "why" behind features, not just the "how"
• Drive community engagement by planning product update posts, starting conversations, answering member questions, and running initiatives that increase participation in the Qualified customer community
• Maintain and promote partner certification paths so partner-facing content stays current and drives enrollment
• Track content performance and engagement, and use what you learn to improve what we build and how we promote it
• Act as the subject matter expert and steward of the University brand, keeping resources organized, consistent, and useful at every stage of the customer journey

You’re Our Person If...

• 3–7 years of SaaS experience
• Prior experience in product marketing, customer marketing, customer success, or customer education
• Experience with the Qualified platform is a strong plus
• A creative, storytelling mindset, with a track record of making technical or product topics compelling for a customer audience
• Excellent written communication skills and a strong sense of voice, tone, and audience
• Experience building launch, adoption, or customer marketing content (release announcements, campaigns, newsletters, webinars, or video)
• Highly organized, able to manage a high volume of content across a large library and multiple launches at once
• Comfortable going deep on product functionality and translating it into clear, engaging value for customers
• Experience with content, design, or video tools (e.g., Canva, Loom, course authoring tools) is a plus
• Experience growing or managing an online community is a plus
• Willing to work in a fast-paced startup environment and take on multiple roles
• Bachelor's degree
• Passion for helping customers succeed with software

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.