Qualified Professional, Behavioral Health Urgent Care

Monarch - Company; Concord (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

Monarch Healthcare in North Carolina is seeking a Qualified Professional to provide clinically based guidance and crisis response within BHUC services. The role involves interaction with staff and individuals supported, while maintaining a positive image of the organization and ensuring high-quality care.

The position requires a Bachelor degree (or higher) and NC credentials, with 1 year of crisis management experience and 1–4 years of relevant work with populations served.

Qualifications

• Experience in a crisis management setting or service during which the individual provided crisis response.
• Experience working with children or adults with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder.

Responsibilities

• Provide initial assessment and refer to appropriate services.
• Identify community connections and develop natural support networks for people served.
• Use communication skills to establish relationships with individuals, staff, and stakeholders.
• Ensure referrals and supports align with assessments.
• Prepare and submit required reports and documentation.
• Attend meetings and training and maintain certification requirements.
• Follow agency policies and state/federal regulations.

Skills

Crisis management

Communication

Team collaboration

Education

Bachelor degree

Job description

Scheduled Weekly Hours:

24

Schedule :

Sunday (7am-7pm), Thursday (7pm-7am)

Pay Range Minimum:

$19.23

Education We're Looking for:

Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:

Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:

Experience in a crisis management setting or service during which the individual provided crisis response | 1 Year | Required

Experience working with children or adults (dependent upon population served) with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required

Additional Details:

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Job Description Summary:

The primary responsibilities of the Qualified Professional for BHUC includes providing clinically based guidance to both staff and the individuals they support, including clerical, clinical and organizational tasks all while conveying a positive image of the organization.

What You'll Do:

• Provide initial assessment, evaluate effectiveness of assessment and referral made by person receiving services, participate in team meetings/case reviews with providers and natural supports as needed.
• Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with staff to educate people served on these referral options and access opportunities.
• Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
• Ensure referral recommendations for services are and supports that are in alignment with the assessment.
• Provide Assertive Engagement Services to hospital discharge referrals with a documented severe or serious mental illness and/or addictive disorder who have history of erratic or non-engagement in treatment; Individuals eligible for Assertive Engagement must be identified as in need of active engagement, have experienced a significant therapeutic disconnect with the service provider or have an instance of/situation resulting in hospitalizations, jail days, or involvement with law enforcement.
• Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork. Review and sign off on clinical documentation as required. Designated to release confidential information within assigned department(s).
• Identify methods whereby services can be provided utilizing existing community resources whenever possible.
• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of emergency procedures including preventative and crisis services.
• Work with the Practice Administrator and the staff on the continual assessment and enhancement of services provided by the BHUC.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Follow service definition guidelines for services being provided.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package-and what matters most to you-during the interview process.

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, ...