QSR Team Member

Houchens Food Group; Bowling Green (KY); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Houchens Food Group in Bowling Green, KY, is seeking a QSR Team Member to greet guests, prepare products, and uphold food safety and sanitation standards. Exceptional guest service is a major component of this position.

This role focuses on exceptional guest service, upselling, POS use, cash handling, and light paperwork, with both full-time and part-time shifts varying by location.

Qualifications

• Team member greets guests and serves them with a cheerful, helpful demeanor.
• Familiarity with upselling and promoting new items.
• Knowledge of menu items and ability to explain them accurately.
• Operates POS/cash register to record orders and handle payments.
• Performs cash counts at shift start and end.
• Prepares food according to recipes and in a timely manner.
• Maintains cleanliness and adherence to safety standards.

Responsibilities

• Greet guests and prepare orders.
• Upsell and promote new items.
• Record orders and handle payments with POS system.
• Conduct cash counts and reconcile receipts.
• Prepare food neatly and timely.
• Restock items and maintain sanitation.
• Follow safety and quality standards.

Skills

Customer service

Upselling

POS system

Cash handling

Food safety

Sanitation

Light paperwork

Team member

Communication

Tools

POS system

Job description

The Team Member greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Position Summary

The Team Member greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Description

POSITION TITLE: QSR Team Member

REPORTS TO: Management

Position Summary

The Team Member greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Tasks And Responsibilities

• Team member exhibits a cheerful and helpful manner while greeting guests and preparing their orders and trying to upsale and promote new items.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
• Performs cash counts when starting and ending a shift accounting for all money and credit card receipts.
• Prepares food neatly, according to recipes and in a timely manner.
• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleans and maintains all areas of the restaurant to promote a clean image.
• Understands and adheres to all quality standards, recipes and procedures as outlined in the location operation manual.
• Performs light paperwork duties as assigned.
• Completes required training courses as directed.

Essential Functions

Ability to understand and implement written and verbal instruction.

Physical

Must be able to work any area of the restaurant when needed and to operate a computerized point of sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Full time/part time and day shift/night shift/weekend shift positions vary by location.

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

Subject to pre-employment background and drug screening.