QSR Subway Sales Team Lead Trainee

GPM Investments, LLC; Bad Axe (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

GPM Investments, LLC is seeking a QSR Team Leader in Bad Axe, MI. You will greet guests, explain menu items, and upsell promotions while handling orders and payments at the register. You will assist in training staff, manage some ordering, and ensure food safety and sanitation throughout the shift.

The role requires standing for long periods, working weekends and holidays, and maintaining a professional appearance. Previous retail or customer service experience is a plus in a fast-paced setting.

Qualifications

• Greet guests and assist with orders with a cheerful, helpful manner.

Responsibilities

• Rings food orders on the register and processes payments.
• Prepares food neatly and timely according to formula.

Skills

Customer service

Menu knowledge

Upselling

Communication skills

Math proficiency

Reliability

Flexibility

Leadership (training)

POS system

Attention to detail

Tools

POS system

Food prep equipment

Job description

The QSR Team Leader greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. The Team Leader also assists in training of new employees and some ordering. Exceptional customer service is a major component of this job!

• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders


• Demonstrates a complete understanding of the menu items and explains them to guests accurately


• Uses plus-selling techniques and makes customers aware of promotions


• Rings food orders on the register and collects payment from guests making change accordingly


• Prepares food neatly, according to formula, in a timely manner


• Checks products in food & beverage areas and restocks items to ensure a sufficient supply throughout shift


• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up


• Cleans and maintains all food service areas, including the guest seating area and display cases, to promote a clean image


• Cleans and sanitizes all food service utensils and dishes in the three compartment sink (wash, rinse, sanitize)


• Understands and adheres to all quality standards, formulas and procedures as required in the Franchise Operations Manual


• Routinely monitors and records food temperatures on a log to ensure safe holding temperatures of hot and refrigerated foods


• Maintains a professional appearance and grooming standards


• Performs light paperwork duties as assigned


• Works safely with various food service equipment as dictated by the franchise (i.e. ovens, microwaves, toasters, meat slicers, knives, deep fryers, can openers, etc.)


• Completes the training courses as directed and/or dictated by the franchise


• Assists the Franchise Manager with some ordering


• Trains Associates and verifies understanding


• Age Requirement Must be 18 years of age or older


• Availability Must be able to work weekends and holidays, embracing the full rhythm of retail.


• Willingness Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions


• Communication Skills Ability to read, write, speak, and understand English effectively.


• Math Proficiency Basic math skills required, including addition, subtraction, division, and multiplication.


• Physical Ability Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.


• Pre-Employment Screening Must pass a pre-employment drug screen and be subject to a criminal history background check.


• Personable and Positive You have a friendly demeanor and a knack for making people feel welcome.


• Detail-Oriented You notice the little things that make a big difference in a customer’s experience.


• Reliable and Responsible You’re punctual, trustworthy, and take pride in your work.


• Flexible You’re adaptable and ready to take on a variety of tasks in our fast-paced environment.


• Experience is a Plus Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!

Compensation & Benefits Disclosure

The pay range listed on this job posting reflects the minimum and maximum rate for the position. Actual starting pay will vary based on factors such as relevant experience, skills, and the shift for which the candidate is hired.

Benefits For information on benefits offered, please click on the hyperlink below.https//gpminvestments.com/careers/

Equal Opportunity Employer

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

https//gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf

Employment Offer Contingencies & Requirements

Any offer of employment with GPM Investments, LLC is contingent upon the successful completion of a background check, which may include a review of criminal history, consistent with applicable federal, state, and local laws. GPM Investments, LLC maintains a drug-free workplace. As part of our pre-employment process, candidates may be required to undergo drug screening in accordance with company policy and applicable law. Our testing protocols are designed to comply with state-specific regulations, including those related to lawful off-duty conduct.