QI Field Services Manager

Sevita; Livonia (MI); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Full compensation/benefits package

401(k) with company match

Paid time off and holiday pay

Career development opportunities

Employee Referral Program

Job summary

Sevita in Livonia, MI is seeking a QI Field Services Manager to lead statewide quality improvement across NeuroRestorative programs. This hybrid role will drive incident management, audits, and compliance with state and federal standards.

The ideal candidate holds a bachelor’s degree, 5+ years in social services, Michigan licensing, and CARF accreditation, with supervisory experience and willingness to travel across the state.

Qualifications

• Bachelor’s degree required and Michigan licensing a MUST.
• CARF-accredited agency experience preferred.
• Minimum of 5 years in a social services field; supervisory experience strongly preferred.

Responsibilities

• Provide statewide leadership and support for Quality Improvement initiatives.
• Analyze data and identify opportunities for improvement; develop and implement strategies.
• Oversee incident reporting, risk management, and corrective action processes.
• Supervise QI Specialists and collaborate with Operations to meet service standards.
• Develop state-specific continuous quality improvement plans and training resources.

Skills

Leadership

Influence/drive change

Communication

Organizational skills

Team player

Education

Bachelor’s degree

Job description

QI Field Services Manager - Livonia, MI

Position Type: Hybrid

Salary: $80,000 - $85,000/yr.

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

• Quality Improvement
• Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
• Represent the state on the QI Network leadership team and participate in state staff meetings
• In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
• Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
• Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
• Partner with Operations to identify training needs and to develop resources to meet those needs
• Risk Management
• Oversee the implementation of the incident reporting system according to our Incident Management Protocol
• Organize and manage monthly trended incident reporting of system data to Operations for their review and action
• Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
• Conduct complex and high-level internal investigations
• Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
• Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
• Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
• Compliance
• Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
• Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
• Complete Network Performance Audits
• Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
• Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
• Customer Engagement
• Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
• Collaborate with Operations leadership to determine and implement local customer engagement activities
• Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
• Direct and manage the performance of QI Specialists in tandem with Operations supervisors
• Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment

Travel:

• Will be expected to visit facilities from Livonia to Ann Arbor to Muskegon.

Qualifications:

• Bachelor’s degree
• Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
• Experience with Michigan State licensing a MUST.
• Previous experience working for a CARF-accredited agency required.
• Supervisory experience strongly preferred
• Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
• Effective communication skills to manage relationships
• Self-motivated and collaborative; a team player

Additional Qualifications for Adult Day Health Operating Group

• 3-5 years of experience in support of DPH regulations

Why Join Us?

• Full compensation/benefits package for full-time employees.
• 401(k) with company match
• Paid time off and holiday pay
• Enjoy complex work that makes a difference in the lives of those we serve
• Career development and advancement opportunities across a nationwide network
• Employee Referral Program bonus opportunities for eligible roles

Come join our amazing team of committed, caring professionals.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.