QC Control Supervisor

Industrial Electric Manufacturing (IEM); San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) in San Antonio is seeking a Test and Inspection Supervisor to lead daily testing and inspection operations, ensuring product conformance to UL standards and customer requirements. The role supports quality, safety, delivery, and cost goals across all test areas, while managing test technicians and coordinating priorities with production.

Based in a 100% in-office site, you will train and mentor team members, collaborate with Production, Engineering,

Qualifications

• Supervisory experience in test/inspection within a manufacturing environment.
• Strong understanding of UL testing standards and QA processes.
• Proficient with data entry, documentation, and root-cause analysis.

Responsibilities

• Lead daily testing and inspection activities for multiple product lines.
• Ensure UL standards, customer specs, and testing requirements are met.
• Mentor QC leads, inspectors, and technicians on procedures and safety.
• Coordinate with Production, Engineering, PM, and Materials to resolve issues.
• Maintain test equipment readiness, calibration, and documentation accuracy.
• Monitor KPIs like first-time quality and throughput; drive improvements.

Skills

Leadership

Safety and Compliance

Quality and Technical Expertise

Operational and Problem-Solving Skills

Growth and Development

Education

Technical Degree (Associate or BS) or Certification

2+ years supervisory experience in manufacturing

Tools

ETQ Reliance

Infor Syteline ERP

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

This position will be based temporarily in NE San Antonio while our new manufacturing plant is coming online. Our permanent location is approximately 25 minutes away at Brooks, 7515 Inner Circle Dr., San Antonio, 78235. The position is also 100% in-office and does not offer remote work.

ESSENTIAL FUNCTIONS:

• Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.
• Align testing and inspection tasks with the production schedule and communicated priorities.
• Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.
• Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.
• Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.
• Support root cause investigations and corrective or preventative actions for test or quality issues.
• Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.
• Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.
• Maintain test equipment readiness including calibration, safety checks, and proper storage.
• Monitor daily performance indicators including first-time quality, test throughput, retest rates, and downtime.
• Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.
• Support continuous improvement activities through accurate data collection and participation in process reviews.
• Enforce escalation procedures for safety events, quality issues, and critical equipment failures.
• Manage workforce expectations related to attendance, conduct, performance, and company policies.
• Perform other duties assigned by the Test and Inspection Manager.

SUPERVISION OF PERSONNEL:

• QC Leads
• Team Coordinators
• QC Inspectors
• Test Technicians

COMPETENCIES:

1. Safety and Compliance Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. High attention to detail during inspections, data entry, and test result validation. Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork Clear guidance and direction for technicians and inspectors. Effective collaboration with cross-functional teams. Strong communication with test leads, QC leads, and production partners. Skills in addressing conflict and supporting a positive work environment. Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. Strong prioritization and task organization to maintain testing throughput. Accountability for schedule adherence, quality performance, and consistent process execution. Adaptability to shifting priorities or unplanned challenges.
5. Growth and Development Support training for new hires and existing team members. Proactive approach to continuous improvement and professional development. Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs):

Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. Delivery: On-time testing performance, test throughput, bottleneck reduction. Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

• Technical Degree (Associates or BS) or Certification preferred; or 5 years’ experience in relevant manufacturing field.
• At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment
• Considerable experience with Measuring and Test Equipment is
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Lean Manufacturing and process improvement preferred
• Prior experience with ETQ Reliance and/or Infor (Syteline) ERP systems is a plus.
• Previous experience in manufacturing or production preferred.
• Thorough compliance knowledge for ISO 9001, NFPA, UL, and CSA

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

The future is bright at IEM.

As IEM accelerates into its next phase of growth in San Antonio, we expect to create new opportunities across manufacturing, engineering, supply chain, logistics, and corporate functions. Keep an eye on our careers page to stay connected and explore the roles that will help power what’s next.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

AI Use in IEM's Hiring Process