QA Technician III (Onsite)

Socket.dev; Scottsdale (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups

Snacks

Job summary

Axon is seeking an RMA Technician in Deer Valley, Phoenix, AZ to test and troubleshoot customer-returned devices and support root-cause analysis. You will document findings in Jira and Microsoft Dynamics 365, collaborate with the RMA and Quality teams, and maintain an accurate, organized work area in a fast-paced warehouse.

Ideal candidates have hands-on electronics experience, strong problem-solving, and the ability to lift up to 50 pounds. Travel up to 10% is required as needed.

Qualifications

• Interest in testing, troubleshooting, and analyzing electronic devices in a fast-paced environment.
• Strong analytical and problem-solving skills with root-cause analysis capabilities.
• Strong communication, organization, and teamwork skills.
• Ability to lift up to 50 pounds unassisted.
• Experience using Microsoft Dynamics 365 and Jira.
• Experience testing, troubleshooting, or repairing electronic devices.

Responsibilities

• Perform initial testing and troubleshooting of customer-returned Axon devices.
• Coordinate with the RMA Lead Technician on priorities and schedules.
• Follow testing documentation and data-recovery processes.
• Document test results and device findings in quality systems.
• Support root-cause analysis and problem-solving efforts.
• Maintain a clean, safe, organized work area.
• Travel up to 10% as needed.

Skills

Testing & Troubleshooting electronics

Root-cause analysis

Data documentation

Microsoft Office

Microsoft Dynamics 365

Jira

Tools

Microsoft Dynamics 365

Jira

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Axon's RMA Technician, you will support product quality and the customer experience by testing and troubleshooting devices returned by customers. You will help identify failures, follow established testing and data-recovery processes, and document accurate findings that support root-cause analysis and continuous product improvement.

What You’ll Do

Location: Axon 5 - Deer Valley, Phoenix, Arizona Reports to: RMA Technician Supervisor, Randy Watson Travel: Up to 10%

• Perform initial testing and troubleshooting of customer-returned Axon devices.
• Coordinate with the RMA Lead Technician on assigned device types, testing priorities, and daily work.
• Follow established testing documentation, work instructions, and data-recovery processes for Axon products.
• Accurately document test results, device findings, and relevant data in quality systems, including Jira and Microsoft Dynamics 365.
• Support root-cause analysis and problem-solving efforts by gathering, documenting, and communicating accurate technical findings.
• Handle and repair small electronic components as needed.
• Maintain a high level of accuracy, organization, and efficiency in a fast-paced warehouse environment.
• Work independently while collaborating effectively with the broader RMA and Quality teams.
• Maintain a clean, safe, and organized work area.
• Flex into other responsibilities as needed to support overall team priorities.
• Travel up to 10% as business needs require.

What You Bring

• Interest in testing, troubleshooting, and analyzing electronic devices in a fast-paced environment.
• Strong analytical and problem-solving skills, with an interest in developing root-cause analysis capabilities.
• Strong communication, organization, and teamwork skills.
• High level of accuracy with data entry and technical documentation.
• Basic proficiency with Microsoft Office.
• Fine motor skills required to handle and repair small electrical components.
• Ability to lift up to 50 pounds unassisted, including battery totes and similar materials.
• Ability to safely work in a warehouse environment.
• Willingness to shift roles and priorities as needed to support the team.
• Experience in electronics or electrical manufacturing, quality, repair or research and development environments.
• Experience using Microsoft Dynamics 365 and Jira.
• Experience testing, troubleshooting, or repairing electronic devices.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.