QA Statewide Reporting Specialist

State of Arizona; Phoenix (AZ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement plan

Paid holidays

Vacation and sick leave

Parental leave

Tuition reimbursement

Wellness programs

Transit subsidies

Career development

Job summary

The State of Arizona, Department of Economic Security, is seeking a Statewide Reporting Specialist to support the Division of Developmental Disabilities (DDD). This role focuses on accurate incident reporting, data integrity, and coordination with vendors and service providers to ensure compliant and timely information handling.

Responsibilities include handling incident reports, conducting investigations within established timelines, and providing guidance to stakeholders.

Qualifications

• Knowledge of human dynamics, organizational systems and routine correspondence.
• Skills include effective interviewing, handling technical information, and tactful public interaction.
• Ability to write concise reports, meet deadlines and interpret programs and policies.

Responsibilities

• Enter incident reports into IMS/AHCCCS with accuracy and consistency within the region.
• Research each incident to ensure correct member, vendor and internal details.
• Conduct investigations within timelines, maintain objectivity and confidentiality; avoid conflicts of interest.
• Review incident reports from vendors/service providers and related records.
• Provide technical assistance to vendors and coordinators regarding incidents.
• Willing to work weekends, holidays, and overtime when necessary.

Skills

Interviewing

Public interaction

Handling confidential information

Tools

Word

Excel

Database systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

QA STATEWIDE REPORTING SPECIALIST

Job Location:

Division of Developmental Disabilities (DDD)
400 North Central Avenue, Phoenix, Arizona 85012

Posting Details:

Salary: $31,039.42 - $44,039.42

Grade: 18

Closing Date: 11/01/2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Statewide Reporting Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

• Responsibility as the primary staff entering incident reports into the Incident Management System (IMS) and/or the Arizona Health Care Cost Containment System (AHCCCS) , and ensures the initial information entered is accurate as reported, and provides consistency in information within the region.
• Researches each incident report in order to ensure member, vendor and internal distribution information is correct.
• Conducts investigations within established time lines involving Division members while demonstrating the ability to remain objective, maintain confidentiality, have expertise regarding the particular situation and have no conflict involving the situation
• Reviews the Qualified Vendor/Service Provider's incident reports, as well as reviews other records maintained in the provision of services.
• Provides technical assistance to Qualified Vendors/Service Providers and Support Coordinators in relation to Incidents.
• Willing to work weekends, holidays, and overtime, when necessary.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Human Dynamics and organizational systems
• Routine letter and memo composition
• Investigation and fact finding methods

Skills In:

• Effective Interviewing
• Working with material of a technical and/or confident nature
• Dealing with the public using appropriate tact and resourcefulness

Ability to:

• Write, summarize and produce difficult and complex reports concisely
• Prioritize and meet time lines
• Learn, interpret and apply Division programs, policies and procedures

Selective Preference(s):

• One (1) year of experience working with individuals with developmental disabilities or a vulnerable population.
• Experience utilizing various compute programs (e.g., Word, Excel, Database systems, etc.) is highly desirable.

Pre-Employment Requirements:

• Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Simpson at 520-307-5579 or by [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.