QA Specialist - Data Center

Black Box; DeKalb (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Black Box is seeking a QA professional to support field deployment of data center cabling, ensure adherence to installation standards, and drive quality initiatives across projects.

The role involves training technicians, conducting audits, and collaborating with program representatives. Travel may be required to support multiple sites and client locations.

Qualifications

• High school diploma or GED required.
• OSHA 30-Hour certification preferred or to be obtained within six months of hire.
• CommScope certifications and/or BICSI certifications preferred.

Responsibilities

• Follow Safe Work Practices and safety program to keep all on site accident-free.
• Coordinate quality expectations into the Black Box QMS.
• Conduct Gemba walks to review WIP and share knowledge with internal/external parties.
• Develop installation and technical standards, procedures, inspections, and reporting documents.
• Drive Lean initiatives and continuous improvement to meet corporate goals.
• Issue, monitor, and close nonconformance reports and trend data for root causes.

Skills

Structured cabling

Fiber installation

Quality management

Communication skills

Coaching teammates

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Roles and Responsibilities

• Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
• Promote company Core Values to foster and safeguard Company culture.
• Collaborate with program representatives to coordinate and incorporate applicable quality expectations into the Black Box QMS.
• Engage and influence relevant operational personnel to successfully comply with installation specifications documented within the Black Box QMS standard.
• Conduct formal Gemba walks to review Work in Progress (WIP) and completed scopes of work. Include internal customers to share and promote technical knowledge and skills. Conduct with external parties when applicable.
• Ability to contribute to the development of QA tools that promote the quality awareness culture. Partner with field staff for successful implementation and execution of the Innovation, Lessons Learned, Right First Time and Standards quality elements.
• Coordinate and conduct timely WIP quality inspections prioritized according to production status and risk management as represented in the P6 project schedule.
• Train and coach internal employees to integrate quality awareness into daily activities (way of working).
• Technical writing - Ability to partner for the development of installation and technical standards, procedures, inspections and reporting documents as required to support Black Box projects.
• Drive continuous improvement activities and support Lean initiatives to align with achieving corporate strategic goals.
• Issue, record, monitor and close nonconformance reports. Participate in GC and client quality programs as required. Trend data to identify recurring issues.
• Conduct corrective action(s) verification audits for non-conforming observations.
• Participate and contribute to structured problem solving to determine root cause, effective countermeasure(s) and scale best practices as Lessons Learned.
• Network across intra/inter-site QA organization the best practices and learnings to scale and anchor into standards.

Supporting Duties:

• Materials - Verify materials to be installed and installed from CFCI and OFCI sources meet design specifications.
• Design Documentation - Verify site as-built design documentation is accessible and is sourced by field staff.
• Prioritized Response - Ensure rapid responses to high priority nonconformances and resolution activities to close out.
• Strategic Planning - Facilitate realization of project pipeline planning related to data center build.
• Technical - Serve as a technical resource in the field for Black Box structured cabling standards, installation standards, build specifications, and industry standards.

Travel:

The individual in this role should be able and willing to travel as required by Black Box.

Position Requirements

Education:

• High school diploma or GED required.

Certifications:

Preferred professional certifications:

• OSHA 30-Hour certification (if not certified at time of hire, certifications must be obtained within six (6) months of employment).
• CommScope certifications and/or BICSI certifications (i.e., IN225, IN250, TE350).

Experience:

• 2 years field experience installing and testing fiber.
• Structured cabling and/or Data Center cabling experience.
• Experienced in training technicians and quality standards preferred.
• Proven work experience in Infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong communication, coaching and collaborativeskills.
• Demonstrate analytical, decisionmaking and problem-solving skills.
• Ability to add value, contribute and actively participate as part of a team.
• Demonstrate professionalism with ability to engage effectively to build rapport with internal customers, program representatives andothers.
• Ability to effectively coach, influence and encourage others in quality topics.
• Promotes a working climate that fosters winner mentality, ownership, creativity, openness, passion and spark.
• Ability to work under time pressure and adapt to changing requirements with a positiveattitude.
• Use strong oral/written communication and organizational skills to consistently exceed internal and external customers' expectations.
• Disciplined, detail oriented, organized and self-starter.
• Ability to plan and prioritize tasks to efficiently conduct and complete scheduled activities.
• Ability to understand and comply with policies andstandard operating procedures.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.).

Knowledge, Skills, and Abilities

• Proven work experience in Infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong communication, coaching and collaborativeskills.
• Demonstrate analytical, decisionmaking and problem-solving skills.
• Ability to add value, contribute and actively participate as part of a team.
• Demonstrate professionalism with ability to engage effectively to build rapport with internal customers, program representatives andothers.
• Ability to effectively coach, influence and encourage others in quality topics.
• Promotes a working climate that fosters winner mentality, ownership, creativity, openness, passion and spark.
• Ability to work under time pressure and adapt to changing requirements with a positiveattitude.
• Use strong oral/written communication and organizational skills to consistently exceed internal and external customers' expectations.
• Disciplined, detail oriented, organized and self-starter.
• Ability to plan and prioritize tasks to efficiently conduct and complete scheduled activities.
• Ability to understand and comply with policies andstandard operating procedures.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.).