QA/QC Specialist - IGM Clinical Admin

Nationwide Children's Hospital; North Carolina; On-site; USD 85,000 - 115,000; Full time

Job summary

Nationwide Children’s Hospital is seeking an experienced Laboratory Quality Supervisor within the Institute for Genomic Medicine. The role coordinates quality monitoring, regulatory compliance, and education for lab staff, and leads process improvements and training initiatives to ensure accurate testing and timely reporting.

The candidate will oversee QC/QA activities, prepare reports, and perform technical review of cases prior to sign-out to support compliant billing and reporting.

Qualifications

• Bachelor's degree in a chemical, biological, clinical or medical laboratory science, or medical technology.
• ASCP MT/MB/CG preferred.

Responsibilities

• Promotes compliance with CAP/CLIA, Joint Commission, and NYS testing requirements.
• Serves as General Supervisor and Lab Supervisor as defined by applicable guidelines.
• Leads group training for education of lab staff in performing quality control and quality assurance responsibilities.
• Coordinates the IGM Quality Monitoring program. Prepares reports, investigates incidents and deficiency reports, and solves problems regarding deviations from procedures.
• Tracks and reviews laboratory documentation regarding training and competency, education, and equipment maintenance; updates SOPs.
• Collaborates with supervisor and manager to coordinate process improvements and implement new workflows; leads workgroups and projects.
• Performs in-depth troubleshooting and problem-solving, and supports accurate billing and reporting through case verification.

Skills

Organizational skills

Effective communication

Interpersonal relationships

Flexibility

Education

Lab science degree

Job description

Overview

Job Description Summary: Coordinates quality control, operational improvement, compliance and inspection readiness, and education within the Institute for Genomic Medicine. Assists with troubleshooting and provides technical guidance.

Job Description

• Promotes compliance with the regulatory requirements of the laboratory, raising awareness of CAP/CLIA, Joint Commission, and NYS Testing requirements. Serves as General Supervisor as defined by CAP/CLIA guidelines and Lab Supervisor as defined by New York State testing guidelines as applicable.
• Assists with inspections and inspection readiness throughout the year. Leads group training for education of lab staff in performing quality control and quality assurance responsibilities.
• Coordinates the IGM Quality Monitoring program. Prepares reports, investigates incidents and deficiency reports, and solves problems regarding deviations from established procedures and processes.
• Tracks and reviews laboratory documentation regarding training and competency, education, and use and maintenance of equipment. Facilitates the creation, updates, activation, and distribution of Standard Operating Procedures.
• Collaborates with supervisor and manager to coordinate process improvements and implement new workflows. Facilitates and leads workgroups and projects.
• Performs in-depth troubleshooting and problem-solving, predicting and avoiding problems using information from quality control checks and recommending improvements. Resolves technical, computer, and customer service problems.
• Performs secondary technical review and verification of cases prior to sign-out to ensure accurate and timely billing and reporting.

Education Requirement

Bachelor's degree in a chemical, biological, clinical or medical laboratory science, or medical technology from an accredited institution, or Bachelor's degree equivalent education as defined in the Code of Federal Regulations: 42CFR493.1405(b)(5)(i)(B).

Certifications

American Society for Clinical Pathology (ASCP) certified as an MT(ASCP), MB(ASCP), or CG(ASCP), preferred.

Skills

• Organizational skills, attention to detail, and computer experience.
• Excellent communication skills. Ability to effectively decipher and present information through oral and written communication.
• Ability to foster interpersonal relationships with internal and external customers.
• Flexibility with interruptions and changing circumstances.

Experience

• Two years of laboratory experience, required.
• Experience in cytogenetics, molecular genetics, or molecular biology, preferred.

Physical Requirements

• OCCASIONALLY: Biohazard waste, Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Decision Making, Fume /Gases /Vapors, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder
• FREQUENTLY: Bend/twist, Squat/kneel
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"