QA Product and Process Technician

Blum; North Carolina; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Flexible Spending plans

Job summary

Blum USA is seeking a QA Product & Process Technician for the 2nd shift in Stanley, NC. You will inspect and test products, analyze processes, and drive quality improvements across production and supplier interfaces.

The role emphasizes root-cause analysis, data-driven reporting, and collaboration with Engineering, Materials, and Customer Service to uphold high standards and customer satisfaction.

Qualifications

• High School Diploma or GED.
• Minimum of 3 years of quality assurance or related experience in a manufacturing environment.
• Ability to read and interpret blueprints, drawings and specifications.
• Experience with precision measuring equipment such as calipers and micrometers.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Inspect and test products throughout manufacturing stages.
• Perform product, process, and component failure analysis to identify root causes.
• Support production by troubleshooting quality-related issues and driving continuous improvement.
• Analyze statistical data and generate quality performance reports (e.g., Cpk, LTA, BDK).
• Process internal, supplier, and customer quality concerns with investigations and corrective actions.
• Manage non-conforming materials through established quality processes.
• Coordinate production trials for new products and process improvements.
• Recommend improvements to specifications, drawings, testing methods, and acceptance standards.
• Initiate and support Change Request Processes related to quality and tooling.
• Conduct work center audits and employee qualification assessments.
• Train supervisors and production staff on quality systems and standards.
• Collaborate with cross-functional teams to ensure consistent product quality.
• Maintain documentation and administrative activities for quality systems.

Skills

Quality assurance

Root cause analysis

Data analysis

Problem solving

Communication

Education

High School Diploma or GED

Tools

Calipers

Micrometers

SAP

MS Office

Job description

QA Product & Process Technician (2nd Shift)

Location: Stanley, North Carolina
Schedule: Monday – Friday, 3:00 PM – 11:00 PM
Department: Quality Assurance
Reports To: QA Engineer

Join Our Team

We are seeking a detail-oriented and proactive QA Product & Process Technician to support our quality assurance and manufacturing operations. In this role, you will play a key part in ensuring product quality, driving continuous improvement initiatives, analyzing production processes, and partnering with cross-functional teams to maintain the highest standards of performance and customer satisfaction.

This is an excellent opportunity for a quality-focused professional who enjoys problem-solving, data analysis, process improvement, and hands-on involvement in a manufacturing environment.

What You'll Do

• Inspect and test products throughout various stages of the manufacturing process.
• Perform product, process, and component failure analysis to identify root causes and corrective actions.
• Support production by troubleshooting quality-related issues and driving continuous improvement initiatives.
• Analyze statistical data and generate quality performance reports, including Cpk, LTA, and BDK reports.
• Process internal, supplier, and customer quality concerns, including investigation, corrective action, and follow-up.
• Manage non-conforming materials through established quality processes.
• Coordinate production trials for new products, components, and manufacturing process improvements.
• Recommend improvements to manufacturing specifications, product drawings, testing methods, and acceptance standards.
• Initiate and support Change Request Processes (CRP) related to product quality, tooling, gauges, scrap reduction, and process improvements.
• Conduct work center audits and employee qualification assessments.
• Train supervisors, team leaders, and production associates on quality systems and product quality standards.
• Collaborate with Production, Engineering, Materials, Warehouse, Customer Service, and Supplier Quality teams to ensure consistent product quality.
• Maintain accurate documentation and complete administrative activities associated with quality systems.

Qualifications

Required

• High School Diploma or GED.
• Minimum of 3 years of quality assurance or related experience in a manufacturing or industrial environment.
• Strong understanding of quality control principles and manufacturing processes.
• Ability to read and interpret blueprints, technical drawings, and specifications.
• Experience using precision measuring equipment such as calipers and micrometers.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Preferred

• ASQ Certified Quality Technician (CQT) certification.
• Completion of a Department of Labor-approved apprenticeship program with an emphasis in Industrial or Mechanical Engineering, or equivalent combination of training and experience.
• Experience with Statistical Process Control (SPC) and quality improvement methodologies.
• Familiarity with SAP and quality management software systems.

Knowledge & Skills

Successful candidates will demonstrate:

• Knowledge of ISO 9000 quality standards and manufacturing best practices.
• Understanding of statistical analysis and quality measurement techniques.
• Experience with corrective and preventive action processes.
• Strong attention to detail and commitment to quality excellence.
• Ability to analyze data and present findings clearly to various audiences.
• Effective time management and prioritization skills.
• Ability to communicate complex technical information effectively across departments.

Why Join Us?

• Collaborative team environment
• Opportunity to contribute to continuous improvement initiatives
• Professional growth and development opportunities
• Meaningful impact on product quality and customer satisfaction

Schedule: This is a 2nd Shift position working Monday through Friday from 3:00 PM to 11:00 PM.

Blum USA believes in offering their employees an excellent benefits package that includes:

• Possible bonus opportunities
• Health (Medical and Dental)
• 401(k) with employer matching
• Flexible Spending plans to cover eligible out of pocket health, dental and vision expenses
• Competitive PTO Package
• Term life insurance equal to annual salary at no cost to employee

Company Overview

For more than 60 years Blum has been manufacturing superior quality hinge systems, drawer runners, and lift systems that create emotion and enhance user convenience in the kitchen. With every product, we strive to develop solutions to ensure that cabinet doors and drawers open with ease, close softly and effortlessly, and make workflow and everyday kitchen use easier.

Over the decades our product range has grown and so has the company. Today, Blum has eight production plants in Austria, and manufacturing sites in Brazil, Poland and the United States. Approximately 9000 Blum employees all over the world concentrate on the vision of “perfecting motion” to satisfy the specific requirements of the end user, whether it is in the kitchen or in another living area of the home. This prerequisite is the source of all our product development and innovation