QA Engineer w/Contact center

Cognizant; Augusta (ME); Remote; USD 55,000 - 71,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a QA Engineer to design, develop, test, and maintain enterprise-grade applications that support contact center operations and customer engagement platforms.

You will lead the development of microservices, RESTful APIs, and backend services, collaborate with stakeholders, mentor teammates, and ensure performance and security for mission-critical customer service solutions.

Qualifications

• Strong experience designing and developing enterprise applications using Java 7/8, Spring Framework, and Spring Boot.
• Proven experience designing and developing microservices and RESTful APIs.
• Hands-on experience with Contact Center technologies, IVR platforms, CTI integrations, and customer interaction applications.
• Experience integrating contact center solutions with CRM, authentication, reporting, ticketing, and workforce management systems.
• Strong troubleshooting, root cause analysis, and problem-solving skills in complex enterprise environments.
• Experience working within Agile development methodologies and SDLC processes.
• Demonstrated ability to lead technical teams, mentor developers, and conduct code reviews.

Responsibilities

• Design, develop, test, and maintain enterprise-grade applications using Java 7/8, Spring Framework, and Spring Boot, following Agile and SDLC practices.
• Lead the development of scalable microservices, RESTful APIs, and backend services for contact center, IVR, and agent desktop apps.
• Leverage Java 8 features including Lambda, Streams, and Functional Interfaces to build efficient solutions.
• Analyze requirements and develop robust designs that meet functional and non-functional needs.
• Develop integrations between contact center platforms (Amazon Connect, Avaya, NICE CXone, Genesys, Cisco) and enterprise systems.
• Support IVR enhancements, self-service apps, call routing, and CTI integrations.
• Conduct code reviews, enforce standards, mentor the team, and provide technical leadership.
• Troubleshoot application and integration issues; perform root-cause analysis and implement fixes.
• Ensure performance, scalability, security, and availability for business-critical operations.
• Collaborate with cross-functional teams to deliver high-quality solutions.

Skills

RESTful APIs

Microservices design

Agile SDLC

Leadership / mentoring

Troubleshooting

Tools

Java 7/8

Spring Framework

Spring Boot

Job description

As a QA Engineer you will make an impact by designing, developing, testing, and maintaining enterprise-grade applications that support contact center operations and customer engagement platforms. You will be a valued member of the delivery team, collaborating with business stakeholders, product owners, architects, QA teams, and operations teams to deliver scalable, secure, and high-performing customer service solutions.

In this role, you will:

• Design, develop, test, and maintain enterprise-grade applications using Java 7/8, Spring Framework, and Spring Boot, following Agile and industry-standard SDLC practices.

• Lead the development of scalable microservices, RESTful APIs, and backend services supporting contact center, IVR, customer interaction, routing, and agent desktop applications.

• Leverage Java 8 functional programming features including Lambda Expressions, Streams API, Functional Interfaces, and Collections Framework to build efficient and maintainable solutions.

• Analyze business and contact center requirements, prepare technical designs, and develop robust solutions that meet functional and non-functional requirements.

• Develop integrations between contact center platforms such as Amazon Connect, Avaya, NICE CXone, Genesys, and Cisco, with enterprise systems including CRM, authentication, reporting, ticketing, and workforce management applications.

• Support IVR enhancements, self-service applications, call routing workflows, customer authentication services, and CTI integrations.

• Conduct code reviews, enforce development standards, mentor team members, and provide technical leadership throughout the project lifecycle.

• Troubleshoot application, API, and contact center integration issues, perform root cause analysis, and implement permanent solutions.

• Ensure applications meet performance, scalability, security, and availability requirements for business-critical customer service operations.

• Collaborate with cross-functional teams to deliver high-quality solutions that meet business objectives.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Strong experience developing enterprise applications using Java 7/8, Spring Framework, and Spring Boot.

• Proven experience designing and developing microservices and RESTful APIs.

• Hands-on experience with Contact Center technologies, IVR platforms, CTI integrations, and customer interaction applications.

• Experience integrating contact center solutions with CRM, authentication, reporting, ticketing, and workforce management systems.

• Strong troubleshooting, root cause analysis, and problem-solving skills in complex enterprise environments.

• Experience working within Agile development methodologies and SDLC processes.

• Demonstrated ability to lead technical teams, mentor developers, and conduct code reviews.

These will help you stand out

• Experience working with Amazon Connect, Avaya, NICE CXone, Genesys, Cisco, or similar Contact Center platforms.

• Strong knowledge of Java 8 functional programming concepts including Lambda Expressions and Streams API.

• Experience supporting customer authentication services and self-service applications.

• Exposure to performance tuning, scalability optimization, and application security best practices.

• Experience collaborating with business stakeholders, architects, QA teams, and operations teams in large-scale enterprise environments.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until: 9/30/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $55,000pa - $71,000pa depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.