QA Compliance Investigator — Associate

Jubilant Pharma Limited; Spokane (WA, MO); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Flexible Spending Accounts (FSA) & HSA

Life & AD&D Insurance

Short-Term & Long-Term Disability

Employee Assistance Program

Job summary

Jubilant HollisterStier is hiring an Associate - QA Compliance in Spokane, WA. The role focuses on leading deviations and non‑conformance investigations, drafting investigation reports, and ensuring timely, compliant closure across SOPs and CAPA programs.

The candidate will interview SMEs, coordinate with QA across shifts, and drive root‑cause analysis with cross‑functional teams to implement corrections and preventive actions. On‑site, with competitive hourly pay and growth opportunities.

Qualifications

• Associates Degree in Biology, Chemistry or related field required.
• 5 years of experience may be used in lieu of an Associate’s degree.
• Minimum 2 years of experience required. Bachelor’s degree can be used in lieu of experience.
• Microsoft Word & Excel required.
• Managing conflict and influencing outcomes desired.
• Provides analysis, diagnosis or production tasks which noticeably impact end results.

Responsibilities

• Lead, facilitate, and conduct deviations, non‑conformances investigations.
• Author/draft investigation reports with minimal guidance.
• Ensure timely completion of investigations with accuracy, consistency and compliance with applicable SOPs/Policies, Specifications and related guidelines/regulations.
• Interview Subject Matter Experts (SMEs) and involved employee(s) across multiple shifts to investigate reported problems and assess the quality impact.
• Conduct investigational meetings with required team member(s) and Verify Investigational findings against documented process per SOP.
• Coordinate immediate actions in conjunction with QA and department management upon identification of a non‑conformance.
• Utilize problem‑solving techniques and appropriate tools to determine root cause and appropriate causal factors.
• Facilitate root‑cause analysis meetings with key stakeholders to identify solutions for quality improvements based on identified trends.
• Work with cross‑functional team member(s) to develop appropriate CAPA actions.
• Ensure investigations, corrections and CAPA are generated and approved in a timely manner.
• Act as liaison as it relates to specific investigations during client calls and audits.
• Support and/or coordinate data collection required for management reviews, KPI reports, client trend review meetings, and all other established regular quality reporting and review mechanisms.
• Communicate/Escalate to management any issues or delays identified during the investigation process.

Skills

Conflict management

Influencing outcomes

Analytical thinking

Education

Associate's degree in Biology, Chemistry or related field

Bachelor’s degree in science

Sologic Certificate

Tools

Microsoft Word

Microsoft Excel

Job description

Jubilant HollisterStier is hiring an Associate - QA Compliance in Spokane, WA. The role focuses on leading deviations and non‑conformance investigations, drafting investigation reports, and ensuring timely, compliant closure across SOPs and CAPA programs.

The candidate will interview SMEs, coordinate with QA across shifts, and drive root‑cause analysis with cross‑functional teams to implement corrections and preventive actions. On‑site, with competitive hourly pay and growth opportunities.