QA Associate

CTK USA INC; Corona (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

PTO

Paid holidays

Floating holiday

Job summary

CTK OTC Laboratories seeks a Quality Assurance Associate to support daily QMS activities and document control in a cGMP setting. You will handle deviation, NCR, and change control tasks, with reviewer-level batch record reviews under supervision.

You will also assist with supplier audits, training records, and pest-control coordination while ensuring ALCOA+ data integrity and clear English investigations. This role reports to the QA Manager and requires strong detail orientation.

Qualifications

• Experience in a cGMP-regulated environment (OTC drug, pharmaceutical, cosmetic, medical device, or food).
• Ability to write clear, factual investigation narratives in English.
• Experience preparing deviation, NCR, or change control documentation.
• Batch record review experience is strongly preferred.

Responsibilities

• Support operation and maintenance of the quality management system (QMS).
• Initiate change control requests and track actions to closure.
• Conduct deviation investigations and prepare deviation reports for QA Manager review.
• Prepare and manage nonconformance reports (NCR).
• Support supplier audits, including audit packages, questionnaires, and follow-up tracking.
• Manage training records and monitor training completion status.
• Perform batch record GMP compliance review (21 CFR 211.192) at reviewer level; final approval by QA Manager.
• Support complaint investigations and coordinate sample testing with QC.
• Coordinate pest control program reviews and vendor visit logs.
• Support internal audits, Mock Recalls, and Annual Product Review data compilation.
• Maintain all quality records per ALCOA+ requirements.

Skills

cGMP knowledge

ALCOA+

Documentation writing

Detail oriented

Multi-record management

Communication

Bilingual EN/Korean

Education

Bachelor's degree preferred

Quality assurance in cGMP

Deviation/NCR/change control docs

Batch record review experience

Tools

Microsoft Word

Excel

Outlook

PDF tools

E-document systems

Job description

About the Role

CTK OTC Laboratories is seeking a Quality Assurance Associate to support day-to-day operation of our quality management system. In this role, you'll handle change control, deviation and nonconformance documentation, reviewer-level batch record GMP compliance review, supplier audit support, training record management, and the pest control program. You'll prepare quality documentation for review and approval by the QA Manager and will not hold independent approval authority.

What You'll Do

• Support the operation and maintenance of the quality management system (QMS)
• Initiate change control requests and track implementation actions to closure
• Conduct deviation investigations and prepare deviation reports for QA Manager review and approval
• Prepare and manage nonconformance reports (NCR)
• Support supplier audits, including preparation of audit packages, questionnaires, and follow-up tracking
• Manage training records and monitor training completion status
• Perform batch record GMP compliance review (21 CFR 211.192) at reviewer level; final approval is granted by the QA Manager
• Support complaint investigations and coordinate complaint sample testing with QC
• Coordinate and monitor the pest control program, including review of vendor visit reports and trap logs
• Support internal audits, Mock Recall exercises, and Annual Product Review data compilation as assigned
• Maintain all quality records in accordance with Good Documentation Practices and data integrity (ALCOA+) requirements

Education & Experience

• Bachelor's Degree preferred
• Practical quality assurance or quality documentation experience in a cGMP-regulated environment (OTC drug, pharmaceutical, cosmetic, medical device, or food)
• Experience preparing deviation, NCR, or change control documentation preferred
• Experience performing batch record review strongly preferred

Knowledge, Skills & Abilities

• Working knowledge of cGMP requirements (21 CFR 210/211) and Good Documentation Practices (ALCOA+)
• Ability to write clear, factual investigation narratives in English
• Competent with Microsoft Word, Excel, Outlook, PDF tools, and electronic document/record and inventory systems
• Strong attention to detail and ability to identify documentation discrepancies
• Ability to manage multiple open records and meet due dates without prompting
• Effective communication with Production, Warehouse, and QC personnel
• Bilingual English/Korean or English/Spanish is a plus

Regulatory Scope

This position supports the QA Manager in maintaining compliance with the quality management system, including reviewer-level batch record review under 21 CFR 211.192, deviation and nonconformance documentation, change control, and data integrity (ALCOA+) requirements. Final approval authority for all quality records rests with the QA Manager.

Benefits

• Health Insurance — premium 100% covered by employer for the employee
• Paid Time Off (PTO)
• Paid holidays
• Annual floating holiday